Latest Jobs at Neo Cloud Technologies Limited

Position Overview

• We seek a dynamic and empathetic Customer Support Representative to join our team and provide exceptional assistance to our valued customers.
• The ideal candidate will be a patient and effective communicator, capable of resolving customer inquiries and issues promptly and professionally.
• As a Customer Support Representative, you will play a pivotal role in maintaining customer satisfaction and loyalty, while contributing to the overall success of our company.

Responsibilities

• Respond promptly and courteously to customer inquiries via various communication channels, including phone, email, live chat, and social media.
• Address customer concerns, provide accurate information, and offer appropriate solutions to meet their needs.
• Troubleshoot technical issues and guide customers through step-by-step resolutions.
• Collaborate with other team members, including technical and sales teams, to ensure seamless customer experiences.
• Maintain comprehensive and accurate records of customer interactions and transactions.
• Identify and escalate priority issues that require urgent attention.
• Keep up-to-date with product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and workshops to continuously enhance your customer service skills.
• Proactively gather customer feedback and suggestions, communicating trends and insights to relevant departments.
• Strive to achieve and exceed individual and team performance goals and targets.
• Contribute to the development of customer support resources, such as FAQs and knowledge base articles.

Qualifications

• Master's or equivalent; and University / HND Degree preferred.
• 2 - 6 years relevant work experience.
• Proven experience in a customer support role or similar customer-facing position.
• Excellent written and verbal communication skills in [Language(s)].
• Strong problem-solving skills and the ability to think critically under pressure.
• Empathetic and patient demeanor, with the ability to diffuse tense situations and provide reassurance.
• Familiarity with Social Media engagement
• Basic technical knowledge to troubleshoot and guide customers through common issues.
• Ability to adapt to a fast-paced and ever-changing environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaborate effectively within a team.
• Flexibility to work in shifts, including weekends.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training program to develop and enhance your customer service skills.
• Opportunities for career growth within the company
• Friendly and inclusive work environment
• Employee assistance program for personal and professional well-being.

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Position Overview

• We are seeking an accomplished and driven Business Development Manager to lead our efforts in identifying, creating, and pursuing growth opportunities for our company.
• The ideal candidate will have a proven track record of generating leads, building strategic partnerships, and driving revenue growth.
• As a Business Development Manager, you will play a critical role in expanding our market presence and ensuring our continued success.

Responsibilities

• Strategic Planning: Develop and execute business development strategies aligned with the company's goals and objectives, focusing on market expansion and revenue growth.
• Lead Generation: Identify and prospect potential clients, partners, and markets through research, networking, and outreach activities.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and challenges to position our solutions effectively.
• Partnership Building: Establish and nurture partnerships with industry stakeholders, including strategic alliances, resellers, and distributors.
• Market Analysis: Conduct thorough market research to identify emerging trends, competitive landscape, and new business opportunities.
• Proposal and Pitch Development: Create compelling proposals, presentations, and pitches tailored to client needs, highlighting the value proposition of our products and services.
• Negotiation and Contracting: Lead negotiations and finalize contracts, ensuring terms and conditions align with company goals and standards.
• Sales Pipeline Management: Manage the sales pipeline, tracking leads, opportunities, and conversions using CRM systems.
• Team Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and customer service, to drive coordinated business growth efforts.
• Performance Metrics: Set measurable goals and targets for business development initiatives, regularly monitoring progress and adjusting strategies as needed.
• Market Insights: Provide insights and recommendations to leadership based on market feedback, competitive analysis, and customer trends.
• Networking: Attend industry events, trade shows, and conferences to represent the company, expand networks, and stay updated on industry trends.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 4 - 9 years relevant work experience.
• Proven experience in business development, sales, or related roles, preferably in a B2B environment.
• Strong track record of achieving and exceeding sales targets and revenue goals.
• Exceptional negotiation, communication, and interpersonal skills.
• Strategic thinker with the ability to identify and seize opportunities.
• Excellent presentation and proposal development skills.
• Analytical mindset with the ability to analyze market trends and competition.
• Self-motivated and results-oriented individual with strong leadership qualities.
• Ability to travel as required for client meetings and industry events.

Benefits

• Competitive salary with performance-based bonuses.
• Professional development opportunities to enhance leadership and business development skills.
• Opportunity to work with a dynamic and collaborative team.
• Chance to make a significant impact on the company's growth and success.