Latest Vacancies at Mactay Consulting

Industry: Telecommunication  
Location: Ikoyi, Lagos State.

Salary: N160,000 net and other benefits.

Job responsibilities:

• Constant analysis of Managed customer database for Revenue and Debt management
•  Ensure QA and prompt invoice delivery
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Confirm Quality Assurance on generated bills
• Enterprise Customers SLA / Contract Management
• Revenue collections and Debt management

Job requirements:

• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.
• Relationship Management
• BSC in any discipline

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Industry: Telecommunication  
Location: Victoria Island, Lagos.

Salary: N160,000 net and other benefits.

Objectives:

• Reviewing transactions to identify any Money Laundering or Terrorist Financing cautionary flags and rapidly dispositioning them along with escalating cases which requires further review by the transaction monitoring supervisor.

·         Responsible for employing customer screening tools to complete screening on sanctions and PEPs lists. The role is a critical element of the Bank's defense against money laundering, terrorist financing and fraud.

Job responsibilities:

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.

Job requirements:

• BSC / HND in Accounting or other financial-related fields of study
• Proven experience as a Fraud Analyst in the banking industry or within Mobile Financial Services preferably
• Good knowledge of the Central Bank of Nigeria’s Mobile Money Guidelines and AML Regulations