Customer Support Partner at MacTay Consulting

Industry: Telecommunication  
Location: Ikoyi, Lagos State.

Salary: N160,000 net and other benefits.

Job responsibilities:

• Constant analysis of Managed customer database for Revenue and Debt management
•  Ensure QA and prompt invoice delivery
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Confirm Quality Assurance on generated bills
• Enterprise Customers SLA / Contract Management
• Revenue collections and Debt management

Job requirements:

• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.
• Relationship Management
• BSC in any discipline