Jobs at Prestigious Consulting Group

Job Summary

• We are looking for a highly experienced, customer-focused, and professionally grounded Customer Service Supervisor with a strong background in electronics showrooms, consumer electronics retail, home appliances, or major brands such as LG, Samsung, Hisense, or similar electronics environments.
• The successful candidate will be responsible for supervising the customer service function across all branches, managing customer complaints and after-sales processes, supporting branch teams, and ensuring that every customer interaction reflects the professionalism and service standards expected of a leading electronics retail business.
• This role requires someone who has hands-on experience attending to customer queries in an electronics retail environment, understands warranty and after-sales processes, and can effectively coordinate customer service operations across multiple locations.

Key Responsibilities
Customer Service Operations:

• Supervise and coordinate customer service activities across all branches.
• Ensure consistent customer service standards and professional communication across all locations.
• Monitor customer interactions, complaints, enquiries, and service requests to ensure timely resolution.
• Develop and implement customer service procedures, escalation processes, and service standards.

Complaint Resolution & After-Sales Support:

• Handle escalated customer complaints involving electronics, appliances, warranty claims, deliveries, and after-sales issues.
• Liaise with manufacturers, suppliers, and service partners (e.g., LG and other electronics brands) to resolve customer concerns efficiently.
• Track unresolved cases and ensure customers receive regular updates until closure.
• Maintain accurate records of complaints, resolutions, warranty claims, and service activities.

Multi-Branch Oversight:

• Provide oversight and support to customer service personnel across all branches.
• Conduct regular reviews of branch customer service performance.
• Identify recurring customer issues and recommend corrective actions.
• Ensure all branches follow the approved customer service and escalation procedures.

Team Leadership & Training:

• Train branch staff on professional customer communication, complaint handling, product support, and service etiquette.
• Coach employees on managing difficult customers and maintaining professionalism under pressure.
• Monitor staff responsiveness, communication quality, and customer handling skills.
• Support performance improvement initiatives within the customer service unit.

Customer Experience Improvement:

• Analyze customer feedback, reviews, and complaint trends to identify improvement opportunities.
• Work with operations and branch managers to improve the overall customer experience.
• Support initiatives aimed at increasing customer satisfaction, retention, and brand trust.
• Help strengthen the company’s online reputation through improved service delivery and customer follow-up.

Reporting & Administration:

• Prepare weekly and monthly customer service reports for management.
• Track key customer service metrics, complaint resolution timelines, and branch performance.
• Maintain organized documentation of customer cases, escalations, and service outcomes.
• Provide management with insights on recurring operational or service-related issues affecting customers.

Key Performance Indicators (KPIs)

• Customer satisfaction levels.
• Complaint resolution turnaround time.
• Number of unresolved escalations.
• Innovative and Creative
• Customer retention and repeat patronage.
• Branch customer service compliance.
• Quality of customer communication and follow-up.
• Online customer feedback and reputation trends.

Requirements
Education:

• Bachelor’s Degree or HND in Business Administration, Marketing, Customer Service Management, Mass Communication, or a related field.

Experience:
Candidates must have:

• Minimum of 3 years’ experience in customer service within an electronics showroom, consumer electronics retail store, home appliance company, LG showroom, or similar electronics environment.
• Proven experience handling customer complaints, warranty issues, and after-sales service processes.
• Experience supervising or coordinating customer service teams is highly preferred.
• Exposure to multi-branch or retail operations is an added advantage.

Required Skills & Competencies:

• Excellent customer relationship management skills.
• Strong verbal and written communication skills.
• Professional phone, WhatsApp, email, and in-person communication etiquette.
• Strong complaint resolution and conflict management abilities.
• Ability to manage difficult customer situations calmly and professionally.
• Good understanding of electronics retail operations and after-sales processes.
• Strong organizational and reporting skills.
• Leadership and team coordination capability.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).

What We’re Looking For
The ideal candidate should:

• Have worked in an LG showroom, electronics showroom, electronics retail store, or home appliance company.
• Be confident communicating with customers professionally across phone, email, WhatsApp, and in-store channels.
• Understand warranty processes, product support, and after-sales customer expectations.
• Be capable of overseeing customer service operations across multiple branches.
• Have a strong service mindset and a track record of resolving customer issues effectively.
• Be proactive, organized, and able to drive accountability within the customer service team.

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Job Description

• We are seeking a highly experienced, results-driven, and client-focused sales executive to join our real estate team.
• The ideal candidate will have a proven track record of driving property sales, generating qualified leads, managing client relationships, and consistently exceeding sales targets within the real estate industry.
• This role requires a commercially minded professional with strong market knowledge, excellent negotiation skills, and the ability to identify and convert opportunities across residential, commercial, and investment property portfolios.
• The successful candidate will be responsible for sourcing prospective clients, marketing available properties, conducting property inspections, managing the sales process from enquiry to closing, and providing professional advisory services to buyers, sellers, landlords, tenants, and investors.

Key Responsibilities

• Generate and convert qualified leads into property sales and leasing opportunities.
• Identify and develop new business opportunities within the real estate market.
• Source and manage property listings for sale, lease, and investment purposes.
• Build and maintain strong relationships with clients, developers, landlords, investors, and other stakeholders.
• Conduct property inspections and accompany prospective clients on site visits.
• Advise clients on property values, pricing, investment opportunities, and current market trends.
• Negotiate property sales, leases, and contractual agreements to achieve successful transactions.
• Prepare property presentations, proposals, quotations, and client reports.
• Coordinate transactions from initial enquiry through documentation and closing.
• Maintain accurate records of leads, prospects, sales activities, and client interactions using CRM or internal systems.
• Develop and execute sales and marketing strategies to increase property visibility and drive revenue.
• Attend networking events, exhibitions, and industry meetings to generate new business opportunities.
• Achieve agreed monthly and quarterly sales targets and other assigned KPIs.
• Collaborate with internal teams to ensure a seamless customer experience throughout the sales process.

Requirements
Education:

• Bachelor's Degree in Estate Management, Business Administration, Marketing, Real Estate, or a related field.

Experience:

• Minimum of 4–8 years of proven experience in real estate sales, property consulting, or business development.
• Demonstrated success in property sales, leasing, and client acquisition.
• Strong understanding of the Nigerian real estate market and property transaction processes.
• Experience working with residential, commercial, and investment properties.
• Proven ability to meet or exceed sales targets.

Mandatory Requirements:

• Candidate must possess a valid driver's licence.
• Candidate must be able to drive confidently, as regular property inspections and client site visits form a core part of the role.
• Professional real estate certifications or memberships will be an added advantage.

Key Skills:

• Real Estate Sales & Leasing
• Business Development
• Lead Generation & Prospecting
• Client Relationship Management
• Property Marketing
• Property Valuation & Market Analysis
• Negotiation & Closing
• Strategic Communication
• Customer Relationship Management (CRM)
• Networking & Relationship Building
• Time Management
• Report Writing & Documentation.

Ideal Candidate Profile:
The ideal candidate should be:

• Highly experienced in real estate sales and business development.
• Commercially minded and target-driven.
• Skilled at identifying, nurturing, and closing business opportunities.
• Confident engaging high-net-worth individuals, investors, and corporate clients.
• An excellent negotiator with strong relationship-building skills.
• Self-motivated, proactive, and results-oriented.
• Professional, ethical, and customer-focused.
• Comfortable working independently while delivering measurable sales results.

Proformance Indicators:

• Monthly and quarterly sales targets achieved.
• Revenue generated.
• Number of new clients acquired.
• Property listings secured.
• Transaction completion rate.
• Customer satisfaction and retention.
• Business development and market expansion.
• Lead conversion rate.​​