Jobs at West Africa Vocational Education (WAVE)

Job Summary: 

• We seek a Customer Care Representative to ensure exceptional customer service and satisfaction. The ideal candidate will handle inquiries across various channels, resolve issues promptly, and maintain positive customer relationships.

Key Responsibilities:

• Respond to customer inquiries via social media, phone calls, and emails in a timely and friendly manner.
• Address customer complaints, feedback, and concerns professionally to achieve resolution.
• Maintain excellent customer relationships through superior service and support.
• Collaborate with internal teams to meet customer expectations and improve satisfaction levels.

Requirements:

• Proven experience in customer service, preferably in the food or retail industry.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and manage customer interactions effectively.
• Attention to detail and a customer-centric approach.

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Job Summary: 

• We are seeking a dynamic and creative Social Media Manager to oversee our online presence and drive engagement. The ideal candidate will be responsible for managing social media platforms, creating compelling content, and executing strategies to enhance brand visibility and customer interaction.

Key Responsibilities:

• Develop, create, and publish engaging content across social media platforms (Instagram, Facebook, TikTok, etc.).
• Monitor and respond to audience comments, messages, and tags promptly and professionally.
• Increase social media followers and engagement through innovative campaigns and promotions.
• Collaborate with the marketing team to implement strategies that strengthen brand awareness.
• Analyze social media performance metrics and optimize content and strategies accordingly.

Requirements:

• Proven experience in social media management, preferably in the food or retail industry.
• Strong grasp of social media platforms and trends.
• Creative mindset for content creation and social media engagement.
• Excellent written and verbal communication skills.
• Ability to multitask and manage customer inquiries effectively.
• Familiarity with basic design tools (e.g., Canva, Adobe Spark) is advantageous.