Customer Service Specialist at West Africa Vocational Education (WAVE)

Job Summary: 

• We seek a Customer Care Representative to ensure exceptional customer service and satisfaction. The ideal candidate will handle inquiries across various channels, resolve issues promptly, and maintain positive customer relationships.

Key Responsibilities:

• Respond to customer inquiries via social media, phone calls, and emails in a timely and friendly manner.
• Address customer complaints, feedback, and concerns professionally to achieve resolution.
• Maintain excellent customer relationships through superior service and support.
• Collaborate with internal teams to meet customer expectations and improve satisfaction levels.

Requirements:

• Proven experience in customer service, preferably in the food or retail industry.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and manage customer interactions effectively.
• Attention to detail and a customer-centric approach.