Jobs at Centre For Research in Enterprise and Action in Management (CREM) Nigeria

Responsibilities

• Respond to customer inquiries and resolve issues through phone, email, and live chat in a timely and professional manner.
• Handle complaints, provide appropriate solutions, and follow up to ensure customer satisfaction.
• Maintain a high level of professionalism, empathy, and patience while interacting with customers.
• Provide detailed information about products, services, and company policies.
• Process customer orders, requests, and returns, ensuring accuracy and efficiency.
• Work closely with internal teams to resolve customer issues and improve service delivery.
• Monitor customer feedback and suggest improvements to enhance the overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Ensure compliance with company policies, procedures, and quality standards.

Requirements

• Minimum of 2-3 years of experience in a customer service or client-facing role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle difficult situations and work under pressure.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to multitask and manage multiple customer queries effectively.
• Female candidates preferred for the role.
• Must be smart, professional, and customer-oriented.

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Responsibilities

• Receive, inspect, and verify incoming goods against purchase orders and delivery notes.
• Unpack, label, and store incoming goods in designated locations.
• Maintain accurate records of inventory levels, stock movements, and transactions using inventory management software.
• Monitor stock levels and reorder supplies as needed to maintain optimal inventory levels.
• Pick, pack, and prepare orders for delivery or shipment to customers.
• Coordinate with suppliers, freight forwarders, and logistics providers to ensure timely delivery of goods.
• Conduct regular stock counts and reconcile discrepancies between physical stock and system records.
• Ensure compliance with health and safety regulations and warehouse procedures.
• Keep the warehouse clean, organized, and free from hazards.
• Assist with other warehouse tasks and duties as assigned.

Requirements and Qualifications

• Minimum OND in Social science courses.
• Proven experience as a Store Keeper, Warehouse Clerk, or similar role.
• Familiarity with inventory management software and systems.
• Strong attention to detail and accuracy in record-keeping.
• Physical stamina and ability to lift and move heavy objects.
• Excellent organizational and time management skills.
• Team player with the ability to work independently.
• Good communication and interpersonal abilities.
• Knowledge of warehouse operations and procedures.
• Forklift certification is a plus.