Customer Service Representative at Centre For Research in Enterprise and Action in Management (CREM) Nigeria

Responsibilities

• Respond to customer inquiries and resolve issues through phone, email, and live chat in a timely and professional manner.
• Handle complaints, provide appropriate solutions, and follow up to ensure customer satisfaction.
• Maintain a high level of professionalism, empathy, and patience while interacting with customers.
• Provide detailed information about products, services, and company policies.
• Process customer orders, requests, and returns, ensuring accuracy and efficiency.
• Work closely with internal teams to resolve customer issues and improve service delivery.
• Monitor customer feedback and suggest improvements to enhance the overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Ensure compliance with company policies, procedures, and quality standards.

Requirements

• Minimum of 2-3 years of experience in a customer service or client-facing role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle difficult situations and work under pressure.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to multitask and manage multiple customer queries effectively.
• Female candidates preferred for the role.
• Must be smart, professional, and customer-oriented.