Jobs at Brit Properties Nigeria Limited

Location: Ajah, Lagos

Job Responsibilities

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques.

Requirements

• Required to have a Bachelor’s Degree in any related field.
• 5 - 7 years relevant work experience.
• Leadership skills
• Written and verbal communication skills
• Problem-solving skills
• Negotiation skills
• Patience, compassion and empathy
• A passion for customer satisfaction
• Time management skills
• Readiness to learn.

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Location: Ajah, Lagos

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a B.Sc qualification with 1 - 3 years work experience.