Fresh Jobs at Cruxstone Development and Investment Limited

Role Overview

• The Customer Service Lead will be responsible for overseeing the customer service team, ensuring that guests consistently receive outstanding service, and driving initiatives that enhance guest satisfaction and loyalty.
• This role requires a proactive leader with excellent communication skills, a passion for hospitality, and the ability to mentor and inspire a team.

Key Responsibilities

• Lead, supervise, and motivate the customer service team to deliver top-quality service.
• Ensure prompt and professional handling of guest inquiries, requests, and complaints.
• Develop and implement customer service policies, standards, and processes.
• Conduct training and coaching sessions to enhance team performance.
• Monitor guest feedback and implement strategies to improve service delivery.
• Collaborate with other departments to ensure seamless guest experiences.
• Prepare reports on customer service metrics and recommend improvements.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum of 6years’ experience in customer service within the hospitality industry, with at least 2 years in a supervisory or leadership role.
• Strong interpersonal and communication skills.
• Proven ability to handle guest complaints and resolve issues effectively.
• Excellent leadership, coaching, and team management skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Passionate about delivering outstanding guest experiences.

Application Closing Date
30th September, 2025.

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Summary

• The Beach Facility Manager is responsible for overseeing themaintenanceand guest services of the beach facility.
• The role ensures that the facility remains safe, clean, well-maintained, and welcoming to all guests while meeting operationaland service excellence standards.

Responsibilities
Facility Management:

• Oversee day-to-day operations of the beach facility, including cleanliness, safety, and accessibility.
• Ensure proper functioning and maintenance of infrastructure (changing rooms, showers, restrooms, cabanas, equipment rentals, etc.).
• Coordinate with vendors, contractors, and maintenance teams for timely repairs and upkeep

Health, Safety & Risk Management:

• Ensure compliance with health, safety, and environmental regulations.
• Supervise lifeguard operations and enforce beach safety protocols.
• Conduct regular safety inspections and drills.
• Oversee incident reporting, emergency response, and first aid procedures.

Requirements

• Bachelor’s degree in Facility Management, Hospitality Management, Business Administration, or related field (preferred).
• 3–5 years of experience in facility management, hospitality, or beach/resort operations.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Knowledge of safety, health, and environmental compliance standards.
• CPR, First Aid, and Lifeguard certification (an advantage).
• Ability to work flexible hours, including weekends and holidays.

Key Skills:

• Facility Management
• Staff Leadership & Team Building
• Health, Safety & Risk Management
• Guest Service Excellence
• Problem-Solving & Conflict Resolution
• Communication & Interpersonal Skills.

Application Closing Date
3rd October, 2025.

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Job Overview

• The Beach Manager is responsible for overseeing the day-to-day operations of the beach facility, ensuring a safe, clean, and enjoyable environment for guests.
• This role requires strong leadership, customer service, and operational management skills to ensure the beach delivers exceptional guest experiences while adhering to safety and regulatory standards.

Key ResponsibilitiesOperations & Facility Management:

• Oversee daily beach operations, including cleanliness, safety, and guest services.
• Supervise lifeguards, attendants, and other beach staff to ensure smooth functioning.
• Monitor equipment (chairs, umbrellas, water sports gear, etc.) and arrange for timely maintenance or replacement.
• Ensure compliance with health, safety, and environmental regulations.

Guest Experience & Service:

• Maintain high standards of hospitality and guest satisfaction.
• Handle guest complaints and resolve issues promptly and professionally.
• Organize beach activities and events to enhance the guest experience.
• Ensure proper signage, directions, and communication to guests.

Staff Management:

• Recruit, train, and schedule beach staff including lifeguards and attendants.
• Conduct performance appraisals, coaching, and mentoring of staff.
• Ensure staff compliance with service standards, grooming, and safety protocols.

Financial & Administrative Duties:

• Manage beach operations budget, including payroll, supplies, and maintenance costs.
• Track daily revenues from rentals, concessions, and activities.
• Prepare and submit operational reports to management.
• Identify opportunities for revenue growth through additional services and packages.

Safety & Risk Management:

• Oversee lifeguard operations and ensure proper surveillance and rescue readiness.
• Conduct regular safety drills and enforce safety rules.
• Respond effectively to emergencies and coordinate with medical or emergency services when required.
• Maintain incident and accident reports.

Requirements

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or related field (preferred).
• Minimum of 8 years experience in beach, resort, or leisure facility management.
• Strong leadership and people management skills.
• Excellent organizational, problem-solving, and communication abilities.
• First Aid, CPR, and Lifeguard certification (mandatory or highly desirable).
• Knowledge of health, safety, and environmental regulations.
• Ability to work flexible schedules, including weekends and holidays.
• Passionate about hospitality and delivering outstanding guest experiences.

Key Skills:

• Leadership & Team Management
• Customer Service Excellence
• Safety & Risk Management
• Financial & Budget Management
• Conflict Resolution
• Communication & Interpersonal Skills
• Operational Efficiency

Application Closing Date
2nd October, 2025.