Jobs at ProductHeights Consulting

Job Summary

• We are looking for a dynamic and results-driven Customer Sales Agent to join our team.
• The ideal candidate will be responsible for engaging with prospective and existing customers, promoting our products, and ensuring excellent customer satisfaction.
• You will be the first point of contact for customers, helping them make informed purchase decisions while driving sales and revenue growth.

Key Responsibilities
Customer Interaction:

• Handle inbound and outbound customer inquiries via phone, WhatsApp, email, and other channels.
• Provide detailed information about products and services to prospective customers.
• Respond promptly to customer inquiries and resolve any issues effectively.

Sales & Promotions:

• Promote and sell the company’s products by understanding customer needs and preferences.
• Convert leads from social media platforms (e.g., Facebook and Instagram) into paying customers.
• Upsell and cross-sell additional products to maximize revenue per customer.

Follow-Up & Relationship Building:

• Follow up with potential customers who have shown interest in the products to close sales.
• Build and maintain positive relationships with customers to encourage repeat business.

Record-Keeping & Reporting:

• Document customer details, inquiries, and sales in spreadsheets or CRM systems.
• Track sales metrics and prepare regular reports for management.

Requirements

• Candidates should possess an OND qualification with 0 - 5 years work experience.
• Proven experience in sales, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and maintain professionalism.
• Proficiency in using WhatsApp Business, social media, and basic office tools like Excel and Google Sheets.
• Results-oriented with a strong desire to meet and exceed sales targets.
• Ability to multitask and prioritize tasks effectively.

Preferred Skills:

• Experience in the haircare, skincare, or beauty industry is a plus.
• Knowledge of CRM software or other sales tools is an advantage.
• Fluency in local languages is an added benefit.

Work Environment:

• This role may involve working remotely.
• Flexibility to work weekends or evenings as required to meet customer demands.

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Role Purpose

• To generate sales revenue for our client by effectively promoting and selling their products to customers via telephones.

Responsibilities

• Outbound Calling: Initiate outbound calls to potential and existing customers to identify sales opportunities.
• Product Knowledge: Develop a deep understanding of our client'sproduct range, including features, benefits, and target audiences.
• Sales Pitch: Deliver persuasive sales pitches that highlight the unique selling points of our products and address customer needs.
• Customer Relationship Building: Establish and maintain strong relationships with customers through effective communication and follow-up.
• Sales Closing: Close sales effectively by addressing customer objections and securing orders.
• Sales Reporting: Accurately track and report sales activities, including daily call volume, sales conversions, and customer feedback.

Required Skills and Qualifications

• Candidates should possess an OND qualification
• Only FEMALE applicants should apply.
• Proven experience in telesales or customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Persuasive and persuasive sales techniques.
• Ability to work independently and as part of a team.
• Results-oriented and driven to achieve sales targets.
• Proficiency in using a CRM system.
• A passion for haircare and a genuine interest in helping customers find the right products.

Benefits

• Competitive salary (N40,000 - N50,000 monthly) and commission structure.
• Opportunities for career advancement.
• Training and development programs.
• Supportive and collaborative work environment.