Customer Sales Agent at ProductHeights Consulting

Job Summary

• We are looking for a dynamic and results-driven Customer Sales Agent to join our team.
• The ideal candidate will be responsible for engaging with prospective and existing customers, promoting our products, and ensuring excellent customer satisfaction.
• You will be the first point of contact for customers, helping them make informed purchase decisions while driving sales and revenue growth.

Key Responsibilities
Customer Interaction:

• Handle inbound and outbound customer inquiries via phone, WhatsApp, email, and other channels.
• Provide detailed information about products and services to prospective customers.
• Respond promptly to customer inquiries and resolve any issues effectively.

Sales & Promotions:

• Promote and sell the company’s products by understanding customer needs and preferences.
• Convert leads from social media platforms (e.g., Facebook and Instagram) into paying customers.
• Upsell and cross-sell additional products to maximize revenue per customer.

Follow-Up & Relationship Building:

• Follow up with potential customers who have shown interest in the products to close sales.
• Build and maintain positive relationships with customers to encourage repeat business.

Record-Keeping & Reporting:

• Document customer details, inquiries, and sales in spreadsheets or CRM systems.
• Track sales metrics and prepare regular reports for management.

Requirements

• Candidates should possess an OND qualification with 0 - 5 years work experience.
• Proven experience in sales, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and maintain professionalism.
• Proficiency in using WhatsApp Business, social media, and basic office tools like Excel and Google Sheets.
• Results-oriented with a strong desire to meet and exceed sales targets.
• Ability to multitask and prioritize tasks effectively.

Preferred Skills:

• Experience in the haircare, skincare, or beauty industry is a plus.
• Knowledge of CRM software or other sales tools is an advantage.
• Fluency in local languages is an added benefit.

Work Environment:

• This role may involve working remotely.
• Flexibility to work weekends or evenings as required to meet customer demands.