Current Openings at Bumpa

At Bumpa, we’re on a mission to empower African entrepreneurs to start, manage, and grow their businesses online with ease. Our merchants are at the heart of everything we do, and we believe support should be more than fixing problems; it should be about delighting and building trust at every interaction.
As a Bumpa Specialist, you will be a frontline product expert and trusted partner to our merchants. This role goes beyond answering questions; you will investigate issues, resolve them with speed and clarity, educate merchants, and guide them to success using Bumpa. You’ll use your deep understanding of our product to deliver specialist-level support, helping merchants set up their stores, activate payment tools, process orders, integrate social commerce, and uncover the full value of Bumpa features.
Every interaction is an opportunity to create impact. You’ll be expected to demonstrate ownership, a passion for the merchant experience, and problem-solving excellence. Your goal is simple but powerful: make it easy for merchants to succeed and grow with Bumpa.

Job Details

• Deliver responsive support across email, chat, social, WhatsApp, and calls
• Troubleshoot merchant issues with clarity, investigation, and root-cause thinking
• Educate merchants on how to use Bumpa features to grow their business
• Guide merchants to activation milestones: store setup, product upload, payment activation, orders, and sales
• Proactively identify product gaps or recurring issues and escalate with clear documentation
• Collaborate with Product, Engineering, and Growth teams to improve merchant experience
• Track and update support tickets using Freshdesk and internal tools
• Maintain high CSAT, response, and resolution performance
• Be a Bumpa product specialist, your knowledge should build confidence with merchants
• Turn conversations into upsell or conversion opportunities where valuable
• Preparing reports on weekly support trends
• Any other task or project assigned by your Line Manager

Requirements

• Bachelor's degree in any related field
• Strong technical knowledge
• Critical thinking and organization skills
• 2-3 years of experience as a Customer Support Specialist or similar role
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
• Strong interpersonal and communication skills (both verbal and written). You're able to explain concepts clearly and concisely
• Desire to work closely with customers in sometimes tough situations
• Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage. 
• Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
• Able to build client relationships quickly 
• Experience with process design and improvement
• Interested in building a career with a growth-oriented company

go to method of application »

We are seeking a talented and enthusiastic Mid-Level Software Engineer to join our dynamic product development team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for the back-end and React.js for crafting engaging front-end user experiences. Experience in the e-commerce domain is essential, as is the ability to thrive in a collaborative, cross-functional team environment. You will play a crucial role in developing, enhancing, and maintaining our core e-commerce platform, contributing to all phases of the software development lifecycle.

Job Details

• Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
• Build and maintain responsive, high-performance user interfaces and components with React.js.
• Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
• Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
• Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
• Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
• Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
• Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
• Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.

Requirements

• Minimum of 3+ years of professional software development experience.
• Strong proficiency in PHP and extensive experience with the Laravel framework.
• Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
• Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
• Experience with relational databases such as MySQL or PostgreSQL.
• Proficiency with Git for version control.
• Familiarity with RESTful API design and consumption.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively and collaboratively in a cross-functional team environment.
• Strong communication skills, both written and verbal.

Preferred Skills

• Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
• Familiarity with containerization technologies like Docker.
• Experience with cloud platforms such as AWS or Azure.
• Knowledge of front-end build tools (e.g., Webpack, Vite).
• Understanding of microservices architecture.
• Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.

go to method of application »

We are seeking a talented and enthusiastic Senior Fullstack Software Engineer to join our dynamic product development team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for the back-end and React.js for crafting engaging front-end user experiences. Experience in the e-commerce domain is essential, as is the ability to thrive in a collaborative, cross-functional team environment. You will play a crucial role in developing, enhancing, and maintaining our core e-commerce platform, contributing to all phases of the software development lifecycle.

Job Details

• Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
• Build and maintain responsive, high-performance user interfaces and components with React.js.
• Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
• Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
• Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
• Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
• Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
• Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
• Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.

Requirements

• Minimum of 5+ years of professional software development experience.
• Strong proficiency in PHP and extensive experience with the Laravel framework.
• Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
• Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
• Experience with relational databases such as MySQL or PostgreSQL.
• Proficiency with Git for version control.
• Familiarity with RESTful API design and consumption.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively and collaboratively in a cross-functional team environment.
• Strong communication skills, both written and verbal.

Preferred Skills

• Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
• Familiarity with containerization technologies like Docker.
• Experience with cloud platforms such as AWS or Azure.
• Knowledge of front-end build tools (e.g., Webpack, Vite).
• Understanding of microservices architecture.
• Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.