Job Openings at iRecharge Tech-Innovations

JOB DESCRIPTION

• Develop and manage the strategic roadmap for each assigned digital channel.
• Work closely with Tech, Growth, Operations and Settlement teams to fully understand payment channel requirements.
• Create and manage campaigns and promotions to drive the adoption and growth of the access channels.
• Present results and data analytics for assigned channels including analysis, performance, profitability and compliance.
• Develop and adjust business development plans of channels based on different sets of strategic priorities.
• Ensure assigned channels have a stable connection with our system and provide quick responses to any channel-related issues.
• Work closely with operation teams to suggest and recommend new initiatives that could improve customers' experience with the usage of our platform via all channels.
• Prepare competitor’s product comparative analysis, identifying areas for improvement of our company’s product and channel capabilities.
• Perform other duties as assigned.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES

• Degree in banking and finance, sales and marketing or other relevant academic backgrounds.
• Not less than three (3) years of proven experience in related positions at payment companies, banks, and/or partnership managers ideally focused on the payment segment working with key stakeholders.
• Comprehensive understanding of e-wallet and payment business, great understanding of agency banking and merchant scenarios.
• Extremely flexible, result oriented, and hardworking with a strong track record of success.
• Self-motivated and able to work independently to meet and exceed channel targets.
• Able to analyze data and channel statistics and translate results into numbers and solutions.

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About the job

• Merchant Acquisition Specialist will be responsible for driving the adoption of the company’s products to offline businesses such as Chain Stores, restaurants, Supermarkets, FMCG, pharmacies, Betting, etc. and developing strategies to increase sales revenue and meet retention targets.
• The ideal candidate will be apt in building strong relationships with strategic customers and will be able to identify needs and requirements to promote the organization’s solution and achieve mutual satisfaction.

PERSONAL SPECIFICATION

• Experience in Sales and marketing or related fields with 1-3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank. Comprehensive understanding of POS business, great understanding of agency banking and merchant scenarios. Proven experience in Customer Service is a plus.

JOB DESCRIPTION

• Explore and onboard merchants within assigned territory.
• Deploy POS, mobile and desktop apps and train merchants to effectively use them and also manage the relationship
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application-related issues for merchants.
• Escalate transaction issues where necessary to your superior.
• Ensure that merchants are empowered to meet targets.
• Research new market areas and distribute branding materials to merchants
• Work closely with the team in visiting, interacting and focusing on clients’ needs, proffering solutions and where peculiar challenges are recorded, feedback are collected and properly reported to the line manager in a timely manner.
• Work closely with the line manager to suggest and recommend new initiatives that could improve merchant experience with the usage of our hardware and software access channels.
• Ensure active and inactive business partners are routinely visited.
• Ensure at least 80% retention rate at any given time.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES

• Bachelor's degree in Business Administration, Social Sciences or other related disciplines.

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JOB SUMMARY

• Relationship Manager will be a professional responsible for developing and maintaining strong customer relationships, both within the company as well as with outside clients.
• The candidate will be good at seeking out new business opportunities for the company with the Electricity DISCO within his coverage areas as well as acquiring and retaining merchants whose transactional volume is expected to boost the organization's bottom line.

PERSONAL SPECIFICATION

• Track record of working with different stakeholders, leading small to medium teams, marketing and customer service.
• A great understanding of agency banking and the POS Business is a plus.
• Candidate should have excellent communication skills and an aptitude for fostering positive relationships.

Coverage Areas: Delta, Edo, Ekiti, and Ondo states.

JOB DESCRIPTION

• Acquisition, retention and management of Merchants.
• Manage relationships with key stakeholders within the electricity DISCO and other service providers.
• Identify challenges that may limit collections, and volumes and seek ways to resolve them.
• Forward upselling and cross-selling opportunities to the sales team.
• Gain solid knowledge of competitors and their marketing techniques.
• Serve as the lead point of contact for the company within coverage areas.
• Drive adoption of company solutions in an efficient and cost-effective manner
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Assist with challenging client requests or issue escalations as needed.
• Initiating and coordinating business development initiatives geared towards the growth of the Merchant network.
• Report and track the performance of the premium Merchants.
• Responding to Merchant queries within the agreed turnaround time.
• Maintaining the Merchant’s Database to ensure up-to-date and accurate information.
• Ensure the company’s average monthly collections target is always exceeded.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES

• Bachelor's degree in Business Administration, Social Sciences or other related disciplines.