Jobs at ICS Outsourcing Limited

Responsibilities

• Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.
• Develop and implement effective outreach strategies to build a robust pipeline of leads.
• Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.
• Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.
• Foster and sustain strong relationships with prospects throughout the customer journey.
• Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.
• Maintain ongoing support to ensure high levels of satisfaction and retention.
• Drive sales performance by converting leads into active transacting users.
• Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.
• Collect and analyze feedback from customers to gain insights into their experiences and needs.
• Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
• Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.
• Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.

Requirements

• A Bachelor’s Degree or equivalent is required; additional qualifications in sales or marketing are an advantage.
• A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.
• Ability to work independently and within a team
• Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
• Comfortable using digital tools and technologies, willing to learn about the app’s features and benefits.
• Self-motivated with a results-driven attitude and a passion for achieving sales goals.
• Must demonstrate good organizational skills and possess a high level of resilience.

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Job Description

• Distribution of monthly bills to customers
• Keeping accurate accounting records of customers
• Enlistment of new facilities in various wards of operation
• Communicating with customers (one-on-one, phone calls, text messages) to ensure payment
• Suspension of services to defaulting customers
• Liaising with appropriate authorities to enforce compliance from defaulting customers
• Receiving cheques/drafts from customers and lodging same into the company’s account.

Requirements

• Interested candidates should possess an HND / B.Sc Degree in Accounting with 2 - 3 years work experience. 
• Age Range: 22 – 28 years.

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Responsibilities

• Identifying and pursuing potential customers through various methods like cold calling, networking, and leveraging marketing leads.
• Establishing and maintaining strong, long-lasting relationships with customers to understand their needs and foster repeat business.
• Delivering effective presentations and demonstrations of products or services to showcase their value and benefits.
• Negotiating and closing sales, ensuring a smooth and positive experience for the customer
• Meeting or exceeding sales targets and quotas within the assigned territory.
• Managing the sales cycle from initial contact to closing, including preparing proposals and following up on leads.
• Building and maintaining strong customer relationships to encourage repeat business and referrals.
• Tracking sales performance, customer feedback, and market trends to inform sales strategies and reporting.
• Collaborating with internal teams, such as marketing and customer service, to ensure customer satisfaction and alignment of sales strategies.

Requirements / Key Skills

• Interested candidates should possess an SSCE with 2 - 4 years work experience. 
• Excellent Communication Skills: The ability to clearly articulate product benefits and build rapport with customers.
• Strong Interpersonal Skills: The ability to build and maintain relationships with diverse individuals.
• Sales Acumen: The ability to understand customer needs, present solutions, and close deals.
• Negotiation Skills: The ability to negotiate effectively and reach mutually beneficial agreements.
• Time Management and Organization: The ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Problem-Solving: The ability to identify and address customer concerns and challenges.
• Product Knowledge: A thorough understanding of the products or services being sold.
• Market Knowledge: Awareness of market trends and competitor activities.
• Adaptability and Flexibility: The ability to adapt to changing situations and customer needs.