Job Roles at Universal Human Resource Consult

About the Role

• The Business Development Manager will be responsible for driving the growth and expansion of the Organization by identifying new business opportunities, increasing occupancy rates, building strong partnerships, and enhancing brand visibility in the hospitality and real estate short-let market.
• The role focuses on revenue generation, client acquisition, customer retention, and positioning the business as a preferred choice for short-stay accommodations.

Key Responsibilities

• Assist the CBDO with the implementation of business growth strategies to achieve revenue and occupancy targets.
• Prepare reports, proposals, and presentations.
• Follow up on action points assigned by the CBDO to ensure timely completion.
• Support the CBDO in managing leads and client relationships.
• Coordinate with agents, partners, and guests to ensure inquiries are responded to promptly.
• Handle day-to-day client communication as delegated by the CBDO.
• Track inquiries, update booking pipelines, and provide sales data to the CBDO.
• Assist in lead generation and conversion activities under the CBDO’s direction.
• Manage basic updates on social media and marketing materials.
• Work closely with the CBDO to design promotional campaigns, digital marketing strategies, and brand awareness initiatives.
• Continuously explore new markets, including expatriates, tourists, and local business travelers.

Key Requirements

• Bachelor’s degree in any relevant field
• 2 years +experience working in the hospitality industry
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools, digital marketing, and MS Office applications.

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About the Role

• The Food and Beverage Manager will be responsible for overseeing all aspects of the food and beverage operations within the establishment.
• This role ensures the highest quality of customer service, operational efficiency, profitability, compliance with health and safety regulations, and adherence to brand standards.
• The manager provides leadership to the team, fosters innovation, and drives revenue through excellent service delivery.

Key Responsibilities

• Plan, organize, and manage all food and beverage operations to deliver outstanding customer experiences.
• Ensure compliance with health, hygiene, and safety regulations.
• Maintain high standards of food quality, presentation, and service.
• Oversee inventory management, procurement, and client relationships.
• Track revenue, expenses, and profitability, implementing corrective measures where necessary.
• Ensure exceptional guest service and promptly resolve customer complaints or concerns.
• Monitor customer satisfaction and implement strategies to improve the overall guest experience.
• Collaborate with the marketing team to promote food and beverage offerings and events.
• Identify and implement new trends, menu innovations, and service improvements.
• Work with chefs, mixologists, and suppliers to enhance offerings.
• Support promotional campaigns and special events to drive sales and brand visibility.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience in food and beverage management
• In-depth knowledge of food and beverage operations, cost control, and financial management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in hospitality management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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About the Role

• The Location Manager is responsible for overseeing the overall operations, performance, and profitability of the branch/location.
• This role ensures effective management of staff, seamless service delivery, compliance with company standards, and achievement of business objectives.
• The Location Manager serves as the primary representative of the company at the branch level, driving growth, customer satisfaction, and operational excellence.

Responsibilities

• Oversee day-to-day operations of the location to ensure efficiency and effectiveness.
• Monitor and manage inventory, assets, and resources to prevent loss and ensure optimal usage.
• Ensure compliance with health, safety, and regulatory requirements.
• Drive the branch to meet or exceed revenue, profit, and growth targets.
• Manage cost control, expenditure, and resource allocation.
• Ensure high levels of customer satisfaction through quality service delivery.
• Resolve customer complaints promptly and professionally.
• Build and maintain strong relationships with clients, vendors, and stakeholders.
• Foster a positive work environment that promotes teamwork, accountability, and productivity.
• Submit timely operational and financial reports to senior management.
• Ensure compliance with company policies, legal requirements, and industry standards.

Requirements

• Bachelor’s degree in Business Administration, Management, or any related field
• Minimum of 3 years managerial experience in operations, retail, hospitality, or a related industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and business management software.