Latest Jobs at FoliXx Hospitality

Key Responsibilities:

Internal Auditing:

• Conduct scheduled and surprise audits on financial records, inventory, sales, cash handling, and other operational aspects of the QSR.
• Ensure that all transactions and procedures are accurately documented, authorized, and in compliance with internal control policies.
• Perform audits of restaurant POS (Point of Sale) systems and financial reports to identify discrepancies or inefficiencies.

Compliance Monitoring:

• Monitor adherence to local regulatory and health and safety standards.
• Review compliance with food safety, employee welfare, and environmental policies in all restaurant locations.
• Assist in the preparation of reports for management regarding compliance violations or areas of concern.

Risk Management:

• Identify operational risks, such as inventory discrepancies, fraud, or theft, and provide recommendations for improvements.
• Analyze internal control systems and recommend adjustments to safeguard company assets and reduce operational risks.

Financial Analysis:

• Review financial statements, expense reports, and management accounts for accuracy.
• Evaluate cost controls, revenue management, and profit margins, providing insights on areas for improvement.
• Assist in financial forecasting and budgeting processes.

Reporting & Documentation:

• Prepare detailed audit reports highlighting findings, risk assessments, and actionable recommendations.
• Present audit findings to senior management, providing guidance on corrective actions and risk mitigation strategies.
• Maintain comprehensive audit trails and documentation for all audits conducted.

go to method of application »

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, ensuring their satisfaction and delivering exceptional service.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns via phone, email, or in person.
• Provide detailed information about products, services, and menu items.
• Handle orders, payments, and resolve customer complaints effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Uphold cleanliness and organization in the customer service area.
• Proactively identify opportunities to enhance customer experiences.

Qualifications:

• High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.