Customer Service Representative at FoliXx Hospitality

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, ensuring their satisfaction and delivering exceptional service.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns via phone, email, or in person.
• Provide detailed information about products, services, and menu items.
• Handle orders, payments, and resolve customer complaints effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Uphold cleanliness and organization in the customer service area.
• Proactively identify opportunities to enhance customer experiences.

Qualifications:

• High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.