Assistant Operations Delivery Manager at Triumph Power and Gas Systems Limited

Position Summary

• The Assistant Delivery Manager is responsible for managing assigned customer projects and ensuring that all projects are completed on time and closed out efficiently to facilitate timely revenue collection.
• He/ she shall be responsible for the overall profitability of assigned projects and maintaining high level of customer satisfaction.
• The ideal candidate will possess a strong background in Services Project management, strong commercial acumen with a Project Management Professional certification being highly desirable.
• Additionally, the ADM will manage customer relationships, ensuring excellent service delivery throughout the project lifecycle.

Essential Job Function

• Lead the planning, execution, and completion of assigned projects, ensuring compliance with client requirements and high levels of customer satisfaction, while also assessing the financial impact of project decisions.
• Coordinate with clients, subcontractors, and internal teams to ensure service excellence and strong customer relationships, focusing on maintaining profitability throughout the project lifecycle.
• Develop and maintain effective communication channels with field staff, ensuring they are equipped with the necessary resources and information to deliver projects within budget and on time.
• Manage, mentor, and develop the field operations team, including supervisors, technicians, and support staff, to enhance performance and ensure a strong understanding of commercial goals.
• Ensure high levels of safety, performance, and compliance across the team in accordance with company and industry standards, understanding how safety impacts overall project costs and profitability.
• Conduct regular team meetings and briefings to ensure alignment on goals, tasks, and safety protocols, emphasizing the importance of cost management in project execution.
• Implement and maintain operational best practices to ensure optimal efficiency and safety in field operations, aiming to enhance the bottom line through continuous improvement.
• Act as the liaison between clients and the field operations team, ensuring client satisfaction throughout project delivery while also focusing on meeting or exceeding financial targets.
• Address client queries and concerns promptly, ensuring a high level of customer service and fostering long-term client relationships that contribute to repeat business and profitability.
• Evaluate project performance post-completion to assess profitability, P&L implications, and areas for improvement, ensuring continuous enhancement of service delivery and commercial acumen within the team.

Requirements
Education:

• Bachelor’s Degree in Engineering, an MBA is a plus.

Minimum Experience:

• 8+ years of experience in project management roles.
• Proven experience in managing field service operations and teams.
• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple projects and tasks simultaneously.
• Knowledge of health and safety regulations in field operations.
• Excellent communication and interpersonal skills.

Skills & Knowledge:

• Project Management: Proficient in project planning, execution, budgeting, and risk management, with a focus on maximizing profitability.
• Commercial Acumen: Strong understanding of profit and loss management, financial reporting, and the impact of operational decisions on the bottom line.
• Field Operations: Knowledgeable in field service coordination, logistics, and resource allocation, with an emphasis on cost-effectiveness and operational efficiency.
• HSE Standards: Strong understanding of health, safety, and environmental regulations, recognizing their impact on project costs and compliance.
• Leadership: Experienced in team management, performance oversight, and conflict resolution, fostering a culture focused on achieving financial goals.
• Communication: Clear and effective communication with clients, teams, and stakeholders, ensuring alignment on project objectives and financial expectations.
• Financial Management: Competent in financial planning, budgeting, cost control, and analysing project performance to ensure profitability.
• IT Proficiency: Proficient in Microsoft Office, ERP systems, MS Project Professional or Primavera P6.
• Analytical Thinking: Ability to assess situations and solve problems quickly and effectively.
• Industry Knowledge: Familiar with technical and regulatory standards in the oil and gas industry.

Professional Memberships:

• PMP Certification is required.

Technical Skills & Competence Requirements:

• Rotating equipment experience
• Understands mechanical systems
• Operation and Maintenance of Compressor station

Behavioural Competencies:

• Leadership: Inspires and motivates teams to achieve goals while fostering collaboration.
• Adaptability: Quickly adjusts to changing conditions and responds effectively to challenges.
• Problem-Solving: Thinks critically to identify solutions and make informed decisions under pressure.
• Accountability: Takes ownership of responsibilities, ensuring high standards in task completion.
• Communication: Communicates clearly and effectively with diverse stakeholders for mutual understanding.
• Teamwork: Promotes cooperation and cohesion, working well with others.
• Attention to Detail: Ensures accuracy and precision in planning and execution.
• Time Management: Prioritizes tasks efficiently to meet deadlines and project goals.
• Integrity: Upholds strong ethical standards, demonstrating honesty and fairness in all actions.