Jobs at MTN Nigeria

Job ID: 6737

Requirements

• Interested candidates should possess relevant qualifications with experience.

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Mission:

• To ensure the efficient and high-quality fulfillment of FTTH (Fiber to the Home) services by managing assurance activities across the service delivery lifecycle. This includes validating Fibre Access Terminal (FAT) readiness, ensuring accurate service order processing, coordinating vendor activities, and resolving activation-related issues. The role is critical in maintaining service integrity, minimizing delays, and ensuring installations meet MTN’s technical, operational, and customer experience standards. 
• The FTTH Engineer also plays a key role in identifying service gaps, recommending process improvements, and supporting compliance with internal policies and industry best practices. By proactively monitoring fulfillment performance and collaborating with cross-functional teams, the role contributes to the continuous improvement of network reliability, customer satisfaction, and operational efficiency.

Description:

• Oversee FAT (Fibre Access Terminal) validation and extension, ensuring all terminals are accurately mapped, tagged, and linked to corresponding service orders in alignment with network planning and service delivery standards.
• Support FAT expansion initiatives by coordinating with planning and rollout teams to ensure adequate coverage and capacity for growing customer demand.
• Monitor and validate service orders to ensure they meet technical specifications, customer requirements, and SLA timelines.
• Coordinate with internal teams (e.g., Network Operations, Sales, Customer Management, and Service Fulfillment) to ensure timely activation of FTTH services and swift resolution of bottlenecks affecting service delivery.
• Escalate service delays, technical faults, or vendor non-compliance to relevant stakeholders for prompt resolution and follow-through.
• Maintain comprehensive documentation of service fulfillment processes, including FAT records, Installation workflows, and exception handling logs.
• Conduct root cause analysis on failed or delayed activations and recommend corrective actions to improve service reliability and reduce repeat faults.
• Collaborate with the Home Pass and Infrastructure Planning teams to ensure FAT capacity and fibre optics infrastructure expansion align with rollout targets and customer acquisition goals.
• Participate in internal audits, compliance checks, and quality assurance reviews related to FTTH service delivery and infrastructure integrity.
• Support continuous improvement initiatives by identifying process gaps and contributing to the development of SOPs, technical guidelines, and onboarding documentation.
• Provide technical input during internal meetings and contribute to performance reviews, ensuring alignment with operational KPIs and strategic goals.

Education:

• Bachelor’s degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field 
• Certification in FTTH GPON, CFOT, Any Quality related  Certification
• Fluent in English 

Experience:

• 3-7 years’ experience which includes
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
• Field experience in Incidence management, fiber expansion on FTTH network, including quality assurance of fiber deployment.
• A good knowledge of GPON, LAN and related access technologies. 

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Mission:

• To lead and oversee the assurance of FTTH service fulfillment across the home connection lifecycle, ensuring high-quality, timely, and scalable delivery of fibreX services. This includes managing FAT (Fibre Access Terminal) validation and extension, coordinating infrastructure expansion efforts, and driving operational excellence across vendor and internal teams.
• The role is responsible for ensuring service orders are accurately processed, Installations are completed within SLA, and installations meet MTN’s technical and customer experience standards. By identifying service gaps, optimizing processes, and aligning infrastructure capacity with rollout targets, the manager plays a strategic role in improving network reliability, customer satisfaction, and fulfillment efficiency.

Description:

• Lead and oversee FAT (Fibre Access Terminal) validation and extension activities, ensuring all terminals are accurately mapped, tagged, and linked to service orders in alignment with network planning and service delivery standards.
• Drive FAT expansion initiatives by coordinating with Planning, Rollout, and Home Pass teams to ensure infrastructure capacity meets customer demand and supports network growth targets.
• Monitor service order lifecycle and fulfillment performance, ensuring technical accuracy, SLA compliance, and alignment with customer requirements.
• Escalate and resolve service delays, technical faults, and vendor non-compliance issues through structured engagement with internal stakeholders.
• Ensure comprehensive documentation of service fulfillment processes, including FAT records, installation workflows, exception logs, and audit trails.
• Conduct root cause analysis on failed or delayed Installation, and implement corrective actions to improve service reliability and reduce repeat faults.
• Oversee internal audits, compliance checks, and quality assurance reviews related to FTTH service delivery and infrastructure integrity.
• Champion continuous improvement by identifying process gaps, driving SOP development, and implementing technical guidelines to enhance operational efficiency.
• Provide strategic and technical input during internal meetings, performance reviews, and planning sessions to ensure alignment with operational KPIs and business objectives.
• Monitor infrastructure readiness and coordinate fibreX expansion efforts to support future service rollout and customer acquisition strategies.
• Ensure team adherence to service assurance standards and foster a culture of accountability, precision, and proactive problem-solving.

Education:

• Bachelor’s degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field
• A Management degree is desirable.
• Project Management Education or Certification (PMP, Scrum Agile, etc)
• Certification in FTTH GPON, CFOT, Any Quality related  Certification
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 5+ years of experience in telecom infrastructure deployment, with a strong focus on FTTH or fiber optics projects.
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
• Field experience in Incidence management, fiber expansion on FTTH network, including quality assurance of fiber deployment.
• Strong understanding of fiber network architecture, planning tools, and GIS.
• A good knowledge of GPON, LAN and related access technologies. 
• Exceptional communication, leadership, and stakeholder management skills.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)

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Mission:

• To provide administrative support services to the office of the assigned Executive in MTNN and thus contribute to the smooth operation of the department.

Description:

• Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Manage sensitive matters and information regarding peculiar issues within the department.
• Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining     feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies.
• Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
• Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.
• Respond to customer (Internal/external) queries and requests on non-technical issues and escalate to the assigned manager / exec when necessary.
• Prepare meeting/conference logistics and host visitors on behalf of the Executive.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

1 – 3 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization

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Mission

• To manage and advise Executive management on the impact of Macroeconomic variable on MTNN operations and manage MTNN Treasury department Key Performance Indicators (KPIs).

Description

• Distill the impact of Federal government Medium Term Expenditure framework, monetary and fiscal impact on MTN Nigeria business plan and strategic intent. 
• Conduct periodic banking industry evaluations for management information and updates, analyzing the impact of the movement of various macro-economic indicators on MTNN resources.
• Develop a robust Treasury Performance Dashboard that measures the company  performance against the economic variables and its impact on Shareholders returns and defined management benchmark.
• Coordinate MTNN Investment and liquidity management committee.
• Analyze and report on investment portfolio strategy, yields and investment instruments, bank relationships, risk management and process metrics. 
• Coordinate periodic reviews of investment and foreign exchange policies, benchmarking policies with other companies. 
• Develop, confirm, monitor and report on the Key Performance Indicators (KPIs) for the Treasury department.
• Develop and prepare regular reports for management on the department’s performance.
• Develop a robust management report to review the viability of MTNN projects and the impact on shareholders’ value. 
• Monitor and ensure compliance with MTNN Treasury policies and procedures, serving as focal point for business units requiring assistance in treasury related matters. 

Education:

• First degree in Accounting, Economics or Finance. 
• A Professional qualification (ICAN, ACCA, ACT, CIMA, LeveI CFA).
• An MBA or MSc would be an added advantage.
• Fluent in English.

Experience:

3 – 7 years’ experience including:

• Experience working in a medium-sized organization.
• Experience in Performance Reporting and Business Analysis.
• Extensive knowledge in Macro-Economic Analysis and Research.
• Experience in Performance Management in Corporate Treasury.
• Experience in Cash Management.
• Experience in Excel Modelling

Responsibilities

• Distill the impact of Federal government Medium Term Expenditure framework, monetary and fiscal impact on MTN Nigeria business plan and strategic intent. 
• Conduct periodic banking industry evaluations for management information and updates, analyzing the impact of the movement of various macro-economic indicators on MTNN resources.
• Develop a robust Treasury Performance Dashboard that measures the company  performance against the economic variables and its impact on Shareholders returns and defined management benchmark.
• Coordinate MTNN Investment and liquidity management committee.
• Analyze and report on investment portfolio strategy, yields and investment instruments, bank relationships, risk management and process metrics. 
• Coordinate periodic reviews of investment and foreign exchange policies, benchmarking policies with other companies. 
• Develop, confirm, monitor and report on the Key Performance Indicators (KPIs) for the Treasury department.
• Develop and prepare regular reports for management on the department’s performance.
• Develop a robust management report to review the viability of MTNN projects and the impact on shareholders’ value. 
• Monitor and ensure compliance with MTNN Treasury policies and procedures, serving as focal point for business units requiring assistance in treasury related matter

Qualifications

• First degree in Accounting, Economics or Finance. 
• A Professional qualification (ICAN, ACCA, ACT, CIMA, LeveI CFA).
• An MBA or MSc would be an added advantage.
• Fluent in English.

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Requirements

• Interested candidates should possess relevant qualifications with experience.

go to method of application »

Mission:

• Responsible for Planning, coordinating and managing the roll out of transmission infrastructure excluding BTS, within MTNN

Description:

• Track and monitor project budget and ensure spending remains within limit as well as minimize inventory 
• Develop and maintain a detailed project schedule and provide project support for all projects 
• Evaluate project requirements and coordinate resources according to project plan 
• Track project changes and update site-based schedule as agreed with the Transmission Access Implementation Manager.
• Ensure TX is delivered for the project for the month
• Oversee and coordinate all technical activities of all OEMs and ensure all transaction and administrative documentation is recorded and available for business use

Education:

• First Degree or equivalent in Electrical/Electronic Engineering

Experience:

3 – 7 years of experience within a telecoms environment with experience in:

• Microwave systems installation
• Fibre optic transmission
• Network Transmission systems

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Mission:

• To implement network integration and resolve faults on the core network

Description:

• Track, monitor, and resolve faults using approved switch processes and procedures .
• Monitor performance statistics and generate weekly reports.
• Conduct an oversight function on other activities within the switch centers.
• Update switch records such as billing backup, weekly dumps and test load.
• Perform routine maintenance on all Core network nodes within the swit
• Perform network quality and performance investigations
• Management of spares associated with switch infrastructures.
• Strictly adhere to the change control process
• Carryout acceptance of new Core Nodes (Stand-Alone and Cloudified) Subsystems. 
• Check and resolve route(Interconnect) faults .
• Comply with disaster recovery plan.
• Resolve , Node  faults and escalate issues where required
• Manage Switch Floor space utilization as well as ensuring quality installations by Vendors.
• House Keeping within Switch Room.

Education:

• First degree in Electrical/Electronics  or Telecommunications related degree
• Fluent in English 

Experience:

3 – 7 years work experience

• Not less than 3years   experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization 
• Experience in core network operations and maintenance in GSM environment