Engineer - FTTH Service Assurance. Fixed Broadband at MTN Nigeria

Mission:

• To ensure the efficient and high-quality fulfillment of FTTH (Fiber to the Home) services by managing assurance activities across the service delivery lifecycle. This includes validating Fibre Access Terminal (FAT) readiness, ensuring accurate service order processing, coordinating vendor activities, and resolving activation-related issues. The role is critical in maintaining service integrity, minimizing delays, and ensuring installations meet MTN’s technical, operational, and customer experience standards. 
• The FTTH Engineer also plays a key role in identifying service gaps, recommending process improvements, and supporting compliance with internal policies and industry best practices. By proactively monitoring fulfillment performance and collaborating with cross-functional teams, the role contributes to the continuous improvement of network reliability, customer satisfaction, and operational efficiency.

Description:

• Oversee FAT (Fibre Access Terminal) validation and extension, ensuring all terminals are accurately mapped, tagged, and linked to corresponding service orders in alignment with network planning and service delivery standards.
• Support FAT expansion initiatives by coordinating with planning and rollout teams to ensure adequate coverage and capacity for growing customer demand.
• Monitor and validate service orders to ensure they meet technical specifications, customer requirements, and SLA timelines.
• Coordinate with internal teams (e.g., Network Operations, Sales, Customer Management, and Service Fulfillment) to ensure timely activation of FTTH services and swift resolution of bottlenecks affecting service delivery.
• Escalate service delays, technical faults, or vendor non-compliance to relevant stakeholders for prompt resolution and follow-through.
• Maintain comprehensive documentation of service fulfillment processes, including FAT records, Installation workflows, and exception handling logs.
• Conduct root cause analysis on failed or delayed activations and recommend corrective actions to improve service reliability and reduce repeat faults.
• Collaborate with the Home Pass and Infrastructure Planning teams to ensure FAT capacity and fibre optics infrastructure expansion align with rollout targets and customer acquisition goals.
• Participate in internal audits, compliance checks, and quality assurance reviews related to FTTH service delivery and infrastructure integrity.
• Support continuous improvement initiatives by identifying process gaps and contributing to the development of SOPs, technical guidelines, and onboarding documentation.
• Provide technical input during internal meetings and contribute to performance reviews, ensuring alignment with operational KPIs and strategic goals.

Education:

• Bachelor’s degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field 
• Certification in FTTH GPON, CFOT, Any Quality related  Certification
• Fluent in English 

Experience:

• 3-7 years’ experience which includes
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
• Field experience in Incidence management, fiber expansion on FTTH network, including quality assurance of fiber deployment.
• A good knowledge of GPON, LAN and related access technologies.