Jobs at Fosad Consulting

Job Role

• The successful candidate will be required to provide administrative support to the service team and actively promote the sale of spare parts and after sales services.

Main Tasks & Responsibilities:

• Co-ordinate and ensure all preventative maintenance (PM) services are performed within the prescribed timeframe.
• Schedule technicians as efficiently as possible to perform PM servicing, repairs and corrective maintenance.
• Ensure all repairs and damages are reported on each machine.
• Process internal and external client spare parts orders.
• Assist in locating the correct spare part numbers for internal & external clients.
• Co-ordinate all spare parts orders and deliveries.
• Invoice for spares parts sales and after sales services.
• Perform other tasks as directed.

Requirements:

• Mechanical handling, port, industrial operations / Heavy equipment background.
• Pro-active individual with a can do attitude.
• Ability to constantly deliver excellent levels of customer service.
• Excellent customer relationship skills.
• Effective time management & administration skills.
• Strong analytical & numeracy skills.
• People management and development skills.
• Excellent communication skills (English written and verbal).
• Excellent interpersonal skills (ability to deal with all stakeholders in the business).
• Intermediate to advanced level in Microsoft applications – Excel, Word, PowerPoint, and Outlook.

Competencies:

• Critical thinking & problem solving skills.
• Planning & organizing.
• Customer orientated.
• Adaptability.
• Excellent work ethic and leadership qualities.
• Ability to get things done.
• Team player.
• Ability to participate in all training and development program.
• Cultural sensitivity and adaptability

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Purpose of the Position;

• The Maintenance Technician position is responsible for providing maintenance & repair service to Kalmar container handling equipment at customer locations, with a focus on hydraulic mechanical & electrical diagnosis and repair.

Main tasks and responsibilities:

• Achieve a high level of customer satisfaction.
• Providing timely diagnosis & repair of the Kalmar product lines located in the field at customer sites.
• Carry out inspections on client’s Kalmar equipment as per manufacturer’s guidelines.
• Complete regular preventative maintenance as scheduled.
• Prepare and assist personnel in the field with documentation, report of labour, work orders, and inspections.
• Evaluate, assist with and report on warranty claims.
• Communicate with customers regarding the diagnosis and repair problems experienced in the field.
• Conduct product training for the customer technicians/operators to ensure competency.

Experience:

• A minimum of 5 years practical experience.
• Experience in commissioning, maintenance, fault diagnosis and repair of mechanical handling, port, industrial operations or crane industry sectors.
• Experience in troubleshooting and repair of DC and AC (low and high voltage) electrical systems, electronics and PLC + control modules.
• Experience in delivering product technical & operator training.
• Preferably have completed various container handling equipment training programs and processes certification for software system usage.

Skills & Knowledge:

• Ability to read and follow electrical & hydraulic schematic drawings.
• Knowledge in fault finding and diagnostics of CANBUS Systems.
• Knowledge in diagnosis and repair of hydraulic systems.
• Knowledge in diagnosis and repair of electrical systems and electrical control systems.
• Knowledge in diagnosis and repair of mechanical systems including welding and diesel engines.
• Intermediate to advanced level in Microsoft applications – Excel, Word, PowerPoint, and Outlook.
• Excellent customer relationship skills.
• Effective time management & administration skills.
• People management and development skills.
• Excellent communication skills (written and verbal English).
• Excellent interpersonal skills (ability to deal with all stakeholders in the business).

Education;

• Mechanical/Electrical Engineering qualifications.
• Formal high school or degree qualification.
• Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems.