After Sales Support Officer at Fosad Consulting

Job Role

• The successful candidate will be required to provide administrative support to the service team and actively promote the sale of spare parts and after sales services.

Main Tasks & Responsibilities:

• Co-ordinate and ensure all preventative maintenance (PM) services are performed within the prescribed timeframe.
• Schedule technicians as efficiently as possible to perform PM servicing, repairs and corrective maintenance.
• Ensure all repairs and damages are reported on each machine.
• Process internal and external client spare parts orders.
• Assist in locating the correct spare part numbers for internal & external clients.
• Co-ordinate all spare parts orders and deliveries.
• Invoice for spares parts sales and after sales services.
• Perform other tasks as directed.

Requirements:

• Mechanical handling, port, industrial operations / Heavy equipment background.
• Pro-active individual with a can do attitude.
• Ability to constantly deliver excellent levels of customer service.
• Excellent customer relationship skills.
• Effective time management & administration skills.
• Strong analytical & numeracy skills.
• People management and development skills.
• Excellent communication skills (English written and verbal).
• Excellent interpersonal skills (ability to deal with all stakeholders in the business).
• Intermediate to advanced level in Microsoft applications – Excel, Word, PowerPoint, and Outlook.

Competencies:

• Critical thinking & problem solving skills.
• Planning & organizing.
• Customer orientated.
• Adaptability.
• Excellent work ethic and leadership qualities.
• Ability to get things done.
• Team player.
• Ability to participate in all training and development program.
• Cultural sensitivity and adaptability