Latest Jobs at Nomba (Formerly Kudi)

About the Role

• We are looking for an Administrative Associate to join our team and support our daily office procedures.
• In this role, you will handle all administrative and logistics functions and ensure that all requests are attended to on time.
• As our Administrative Associate, you will act as the point of contact for all employees, providing administrative support and managing their queries.
• You must also be competent in prioritising, working with little supervision, self-motivated and trustworthy.

Responsibilities

• Responsible for the smooth day-to-day running of the office, overseeing administrative and operational matters, and ensuring a well-presented, orderly, and aesthetically appealing work environment
• Handling all company logistics requests, especially the shipment and tracking of tools and equipment in line with the company’s processes.
• Providing excellent customer service at the reception and administrative support to departments, as required and requested.
• Managing office inventory and working with vendors to ensure the regular supply of office materials.
• Maintaining proper and accurate records/inventory of office supplies, distribution and usage.
• Resolving maintenance issues for the facility and adhering to general servicing schedules.

Requirements

• A Bachelors degree from an accredited university.
• At least 2+ years of hands-on experience in office administration
• Excellent record-keeping and documentation skills including proficiency in Microsoft Suite
• Ability to manage multiple priorities
• Strong aesthetic sense with attention to design, orderliness, and office appearance
• Excellent stakeholder management skills
• Great people skills and ability to communicate (negative & positive) feedback
• Good organizational skills
• Be able to adapt within a fast-paced environment, dealing with ambiguity and prioritising deliverables according to the business needs
• An assertive individual with the ability to work under minimal supervision.
• Experience handling logistics will be an added advantage.

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• With a team of over 250 passionate and driven individuals, we’re not just building financial tools — we’re pushing boundaries and reimagining what’s possible for millions across Nigeria. Every line of code, every customer interaction, and every new idea contributes to our mission: to enable economic prosperity by helping individuals and businesses run efficiently and achieve their goals. As you join us on this journey, know that you’re becoming part of something bigger — a team committed to shaping the future of finance and unlocking opportunity for all.

What You’ll Do

• Operate as the lead point for any and all matters specific to customer account.
• Provide seamless/personalized customer experience to our customers.
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
• Interface with internal stakeholders to ensure an effective resolution process for our customers/stakeholders.
• Maintain updated knowledge of the organization's products, services, and customer service policies.
• Communicate effectively with stakeholders to help resolve issues with Nomba support tools.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Learn our product to configure the platform to meet the needs of new users.
• Provide platform training and onboarding for new and existing users.
• Develop and maintain an ideal user/customer profile and collect User feedback.
• Interface with other internal teams in order to help agents resolve their issues.
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Who You Are

​ Required:

• Strong command of written and verbal English
• Minimum of a Bachelor’s degree from a recognised institution.
• Friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.