Jobs at Reliance HMO

The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails 
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems  
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills 
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift

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We are currently hiring a Medical Officer role to support our Reliance Family Clinic Team at Gbagada.

The role sits in our clinical team to provide excellent primary care to our patients. The role holder ideally will be an individual comfortable with providing appropriate counselling to patients of all ages, at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.

Responsibilities

• Deliver excellent, evidence-based, patient-centred primary care services to all patients
• Develop and utilize treatment tools that standardize the provision of care in the clinic
• Counsel patients on preventive healthcare practices.
• Develop and execute strategies and initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Use electronic medical records systems and electronic diagnostic tools.

Requirements

• Minimum qualification of MBBS or MBChB from a recognized institution.
• Minimum of 1 year of post-NYSC clinical experience, specifically in comprehensive primary care settings.
• Proven ability to interpret and apply clinical or scientific research findings to inform treatment decisions.
• Strong diagnostic skills, with the ability to identify symptoms and signs of a wide range of illnesses and injuries, order relevant investigations, and initiate appropriate treatment.
• Proficient in clinical documentation, including accurate and structured patient note-taking.
• Good written and verbal communication skills.
• Willingness to work 12-hour shifts (8:00 AM – 8:00 PM) on assigned days.