Reporting To: ICT Helpdesk Coordinator Objectives
Ensure the timely resolution of ICT Resources users’ problems/issues/questions in a professional manner to minimize any downtime of business
The Helpdesk Reps offer support and technical assistance to our online customers who are using our services and products. They also work closely with the dispatch riders.
Job Duties
Responding to
Ref Id: 139320BR Location: Lagos Region: EMA Engagement Type: Graduate Hire Job Summary
To provide telephone support and find solutions within a predetermined time frame to clients in order to e
Major Deliverable
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscrib
Major Deliverable
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscrib
1 - 2 years experience130,000 - 164,000 Monthly SalaryMinimum Qualification: HND - Degree & Above (Computer Science or Engineering)Ideal candidate Must be analytical, able to troubleshoot and solv
Location: VI, LEKKI AND AJAHJob Responsibilities
First line contact, providing technical assistance to all walk-in customers at shops
Assist in after sales device setup, installation & configu
Reporting To: Desktop Support Analyst Role Purpose
Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support a
Requirements
Level of education/qualifications normally required:
Graduate degree in Computer Science, Engineering or related discipline with an IT focus
Certifications: A+, MCSE, MCSA, MCITP, CC
Req I D: Req-1255 Location: Onshore Job Description
Users support: Provide on-call support to end users. Record carefully all requests and activities. Identify recurrent issues and propose remedia
Major Deliverables
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscri
Req ID: Req-1138 Location: Port Harcourt, Rivers Job Description
Develop and Implement an effective Helpdesk workflow tool for tracking, resolution and documentation of end user issues.
Provides
RequirementsThe right candidate must possess the following;
HND/B.Sc Computer Science/Electrical/Electronic Engineering and Science related disciplines.
Basic I.T Helpdesk/desktop support.
Good i