Helpdesk Supervisor at Hobark International Limited (HIL)

Req ID: Req-1138
Location: Port Harcourt, Rivers

Job Description

• Develop and Implement an effective Helpdesk workflow tool for tracking, resolution and documentation of end user issues.
• Provides first line support to all technical issues emanating from users and Systems.
• Proper Documentation, tracking, and monitoring of all System, Server issues to ensure a timely resolution.
• Install and configure workstations based on company needs and requirements.
• Planning and executing the selection, installation, configuration, testing of Softwares and hardwares based on ICT policy.
• Setup and support of ICT Helpdesk Infrastructures in Project and remote locations.
• Documentation of all ICT standard operating manuals, training manuals and newsletter.
• Recommend and schedule system repairs, via vendors, OEMs and Service centers.
• Develop and communicate to all users standard guides on System maintenance and care.
• Plan and implement Operating System, firmware and hardware upgrades as approved by the ICT Manager.

Requirements
Academic Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering.

Professional Qualifications:

• MCDBA, MCP, MCITP, MSCE, CCNA, CCNP, A+

Experience:

• Candidate should have at least 4 years relevant experience on System repairs, troubleshooting and Helpdesk support.

Primary Skills:

• IT, Engineering, EPC, MS Office, MS Power Point, MS Office