Field Recovery Officer at Credit Direct Limited

Job Summary

• We are seeking a skilled and experienced Field Recovery Officer to join our team, responsible for conducting face-to-face visits to customers' homes or workplaces for overdue payment collection or negotiation.

Job Details

• Conduct face-to-face visits to customers' homes or workplaces for overdue payment collection or negotiation.
• Reach out to unavailable or unresponsive customers through various communication channels.
• Thoroughly document all field activities and outcomes, including customer information
• Maintain a professional demeanor to uphold the company's reputation during interactions.
• Work closely with supervisors to develop effective strategies for contacting delinquent and unreachable customers.
• Provide recommendations for further action if payment cannot be secured or a resolution reached.

Job Requirement

• Proven experience in debt collection, customer service, or a related field
• Excellent communication, negotiation, and problem-solving skills
• Ability to work independently and as part of a team.
• Strong documentation and organizational skills
• Ability to maintain a professional demeanor in challenging situations.
• Experience in a financial institution or collections agency.

Person Specification

• Results-driven and goal-oriented, with a strong focus on achieving targets.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Strong work ethic and ability to work under pressure, meeting deadlines and achieving results.
• Collaborative and team-oriented mindset, with a focus on driving business success
• Adaptability and willingness to learn and grow, with a focus on continuous improvement and innovation.