Waitress / Waiters at Global Rainbowbird Partners

Job Description

• We are seeking a detail-oriented and proactive Waitress/Waiter with solid Customer service experience to join our restaurant team.

Responsibilities
Customer Interaction:

• Greet customers warmly and escort them to their tables.
• Provide menus and offer detailed information on menu items, daily specials, and promotions.
• Answer customer inquiries about ingredients, preparation, and dietary accommodations.

Order Management:

• Take customer orders accurately and relay them to the kitchen or bar.
• Serve food and beverages promptly, ensuring accuracy and presentation standards.
• Handle special requests or modifications to orders.

Table Service:

• Monitor tables and attend to customer needs throughout their dining experience.
• Refill drinks, clear plates, and replace utensils as needed.
• Reset tables for the next customers promptly and efficiently.

Billing and Payment:

• Prepare and present bills accurately to customers.
• Process payments using cash, credit/debit cards, or mobile payment methods.

Cleanliness and Hygiene:

• Maintain cleanliness in the dining area, including tables, chairs, and floors.
• Ensure all serving tools and equipment are sanitized regularly.

Compliance and Safety:

• Follow food safety and hygiene protocols at all times.
• Adhere to workplace safety regulations, including handling hot dishes or beverages safely.

Collaboration:

• Work closely with kitchen and bar staff to ensure smooth service.
• Communicate effectively with other team members, especially during busy shifts.

Upselling and Recommendations:

• Recommend menu items or drinks based on customer preferences.
• Upsell specials, desserts, or premium options when appropriate.

Problem Solving:

• Handle customer complaints or concerns calmly and professionally.
• Escalate unresolved issues to the supervisor or manager as needed.

Miscellaneous Duties:

• Assist with organizing and restocking supplies in the dining area.
• Support other team members during peak hours or events.

Skills and Requirements
Educational Qualifications:

• High School Diploma or equivalent.
• Prior training or certification in hospitality or food service is a plus.

Experience:

• 3+ years previous experience as a waitress, server, or in a related hospitality role is an advantage.
• Familiarity with POS systems and order management tools is beneficial.

Key Skills:
Customer Service Skills:

• Friendly and approachable demeanor to ensure a positive customer experience.
• Ability to build rapport and anticipate customer needs.

Communication Skills:

• Clear and polite verbal communication to take orders and address customer inquiries.
• Active listening to ensure order accuracy and understand special requests.

Time Management:

• Efficient multitasking to serve multiple tables in a fast-paced environment.

Problem-Solving Skills:

• Quick thinking to handle customer concerns or service delays professionally.

Teamwork and Collaboration:

• Ability to work effectively with team members to deliver seamless service.

Attention to Detail:

• Ensure orders are accurate, and table settings and presentations meet standards.

Physical Stamina:

• Ability to stand, walk, and carry heavy trays for extended periods.

Basic Math Skills:

• Calculate bills and process payments accurately.

Adaptability:

• Flexible to handle unexpected challenges or changes in customer needs.

Additional Requirements:

• Availability to work evenings, weekends, and holidays.
• Professional appearance and adherence to dress codes or uniform policie.

Remuneration

• Salary: N60,000 - N80,000 Monthly.
• Accommodation will be provided.