Waitress / Waiter at Precious Palm Royal Hotel

Job Summary

• Provide exceptional dining service by taking orders, serving food and beverages, and ensuring guests have a memorable experience.
• Maintain a clean, welcoming dining environment while adhering to service standards and hospitality protocols.

Key Roles & Responsibilities
Guest Service:

• Greet guests warmly and present menus.
• Provide menu recommendations and answer guest inquiries.
• Take accurate food and beverage orders and relay them to the kitchen or bar.

Order Delivery:

• Serve meals and drinks promptly and professionally.
• Ensure orders are complete and meet quality standards before serving.

Table Management:

• Set up, clean, and reset tables as needed.
• Monitor and maintain cleanliness in the dining area throughout service.

Customer Satisfaction:

• Address customer concerns or complaints with professionalism.
• Provide prompt solutions or escalate issues to supervisors when necessary.

Billing and Payments:

• Present bills, process payments, and provide accurate change.
• Maintain accurate records of transactions and sales.

Compliance and Safety:

• Follow health, hygiene, and safety protocols at all times.
• Adhere to company service standards and regulations.

Team Collaboration:

• Work with kitchen and bar staff to ensure seamless service.
• Assist colleagues when needed to maintain smooth operations.

Product Knowledge:

• Stay informed about the menu, daily specials, and promotions.
• Participate in training and development programs as required.

Inventory and Supplies:

• Monitor and report low-stock items to ensure service readiness.

Other Duties:

• Perform any additional tasks assigned by supervisors or management.

Qualifications

• Interested candidates should possess an OND qualification with 1-2 years experience.