Jobs at Precious Palm Royal Hotel

Job Summary

• Ensure the safety and security of the hotel premises, guests, staff, and assets by maintaining a visible and vigilant security presence.
• Prevent, detect, and respond to security threats or emergencies while upholding the highest safety standards.

Key Roles & Responsibilities

Access Control:

• Monitor and control entry and exit points for guests, staff, and visitors.
• Verify identification, issue visitor passes, and maintain security logs.

Surveillance and Monitoring:

• Conduct regular patrols of the property, including guest areas, back-of-house, and parking lots.
• Monitor security cameras (CCTV) and respond to unusual activities.

Incident Response:

• Respond promptly to emergencies, including fire alarms, medical situations, and security breaches.
• Report incidents accurately and prepare detailed incident reports.

Loss Prevention:

• Prevent theft, vandalism, and unauthorized access by maintaining a strong security presence.
• Conduct bag checks and investigate suspicious behavior when necessary.

Conflict Resolution:

• Handle disputes, altercations, or disturbances professionally and de-escalate situations.
• Collaborate with law enforcement agencies when required.

Health and Safety Compliance:

• Enforce health and safety regulations, including fire and emergency protocols.
• Conduct regular safety checks and ensure firefighting equipment is in good condition.

Guest Assistance:

• Assist guests with directions, inquiries, and safety-related concerns.
• Provide a secure environment while maintaining a professional and approachable demeanor.

Staff Support:

• Collaborate with other departments to ensure smooth operations.
• Escort staff handling cash or valuable assets when needed.

Documentation and Reporting:

• Maintain accurate records of daily security operations, including patrol logs and incident reports.
• Submit timely reports to management on security-related matters.

Other Duties:

• Perform additional duties as assigned by management to enhance overall safety and security.

Requirements

• Candidates should possess an OND qualification with 1 - 5 years experience.

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Job Summary

• Provide exceptional dining service by taking orders, serving food and beverages, and ensuring guests have a memorable experience.
• Maintain a clean, welcoming dining environment while adhering to service standards and hospitality protocols.

Key Roles & Responsibilities
Guest Service:

• Greet guests warmly and present menus.
• Provide menu recommendations and answer guest inquiries.
• Take accurate food and beverage orders and relay them to the kitchen or bar.

Order Delivery:

• Serve meals and drinks promptly and professionally.
• Ensure orders are complete and meet quality standards before serving.

Table Management:

• Set up, clean, and reset tables as needed.
• Monitor and maintain cleanliness in the dining area throughout service.

Customer Satisfaction:

• Address customer concerns or complaints with professionalism.
• Provide prompt solutions or escalate issues to supervisors when necessary.

Billing and Payments:

• Present bills, process payments, and provide accurate change.
• Maintain accurate records of transactions and sales.

Compliance and Safety:

• Follow health, hygiene, and safety protocols at all times.
• Adhere to company service standards and regulations.

Team Collaboration:

• Work with kitchen and bar staff to ensure seamless service.
• Assist colleagues when needed to maintain smooth operations.

Product Knowledge:

• Stay informed about the menu, daily specials, and promotions.
• Participate in training and development programs as required.

Inventory and Supplies:

• Monitor and report low-stock items to ensure service readiness.

Other Duties:

• Perform any additional tasks assigned by supervisors or management.

Qualifications

• Interested candidates should possess an OND qualification with 1-2 years experience.

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Job Description

• Serve as the first point of contact for guests, providing exceptional customer service through check-in, check-out, and general inquiries.
• Manage front desk operations efficiently while ensuring a positive guest experience.

Responsibilities
Guest Check-In/Check-Out:

• Welcome guests warmly and handle check-in/check-out procedures.
• Assign rooms, issue keys, and provide essential hotel information.

Reservation Management:

• Handle room reservations, modifications, and cancellations accurately.
• Update guest information and booking records in the hotel management system.

Customer Service:

• Address guest inquiries, requests, and complaints promptly and professionally.
• Offer concierge services such as booking transportation and recommending local attractions.

Billing and Payments:

• Process payments, including room charges, deposits, and incidentals.
• Ensure accurate billing and provide guests with receipts or invoices.

Communication and Liaison:

• Communicate guest requests and issues to appropriate departments.
• Coordinate with housekeeping, maintenance, and food & beverage teams to fulfill guest needs.

Security and Safety:

• Verify guest identification and ensure secure key management.
• Monitor and report any unusual activities or safety hazards.

Report and Record Keeping:

• Maintain accurate guest records, including arrivals, departures, and incidents.
• Prepare daily front desk reports and financial summaries.

Sales and Promotions:

• Promote hotel services, upgrades, and special packages.
• Upsell rooms and other hotel amenities to maximize revenue.

Telephone and Email Management:

• Answer incoming calls and emails professionally and assist with inquiries.
• Handle bookings and requests through online communication platforms.

Other Duties:

• Perform other tasks as assigned by management to support hotel operations.

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Job Summary

• Responsible for the safe, efficient, and timely transportation of passengers, goods, or materials as directed.
• Conduct routine vehicle checks and ensure vehicles are maintained in good working condition.
• Adhere to all traffic regulations and company policies during operations.

Key Roles & Responsibilities

• Transport passengers, goods, or materials safely to their destinations as instructed.
• Conduct daily pre- and post-trip vehicle inspections to ensure roadworthiness.
• Maintain accurate records of vehicle usage, fuel consumption, and trip details.
• Ensure vehicles are cleaned and maintained regularly, reporting any issues promptly to the appropriate department.
• Adhere to traffic laws, safety protocols, and company driving policies.
• Assist with loading and unloading of goods, ensuring proper handling and care.
• Maintain a professional demeanor while interacting with clients, staff, and other road users.
• Stay updated on road conditions, alternate routes, and travel schedules.
• Report any accidents or incidents to the management immediately.
• Perform any other duties assigned by the Transport Manager or relevant supervisor.

Requirements

• OND qualification with 2 - 15 years of experience.