Waitress at Ogeyi Place Hotels Limited

Brief

• The Waitress will take orders and serve food and beverages to Guests in our restaurant.
• Always aware of Guest satisfaction to deliver the perfect service experience.
• Ensure high quality of food and beverages to Guests.
• Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.
• Guests must feel welcome, comfortable, and well attended to at all times.

Responsibilities

• Greet and escort customers to their tables.
• Present the menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).
• Prepare tables by setting up linens, silverware, and glasses.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drink orders.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Clear dirty plates, glasses, and silverware to Stewarding for cleaning.
• Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. events and parties).
• Follow all relevant health and safety department regulations.
• Provide excellent customer service to guests.
• Wait on tables and provide quality service to the customers who arrive at the restaurant.
• Be fully aware of the menu and the specials to inform the customers.
• Suggest specials and appropriate dishes to customers when required.
• To take down orders, deliver them to the kitchen, and serve the prepared dishes on the table.
• Regularly replenish the food in the buffet.
• Enquire if you could be of service regularly.
• Be courteous and well-mannered.
• Address problems and negotiate with efficiency.
• Multitask with other tables, and orders and always have your eye open for when a customer calls.
• Keeping the table clean and tidy.
• Ensure the health department regulations and the quality policy of the restaurant are upheld.

Requirements

• First Degree or Diploma in Hotel Management or related course.
• Training with subjects concerning the food service industry is a bonus.
• 5 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.
• Prior experience as a waitress.
• Excellent communication and listening skills.
• Effective multitasking and time management skills.
• Enthusiastic, friendly and well-mannered.
• Must have patience while dealing with a customer.
• Basic computer or software knowledge.

Required Knowledge, Skills, and & proficiencies:

• Basic Math
• Verbal Communication
• Customer Service
• Resolve Conflict
• Teamwork
• Persistence
• High Energy
• Thoroughness
• Professionalism
• Client Relationships
• Physical Strength