Waiter and Waitress at Rotawn Energy & Logistics Services Ltd

Job Description
Greet and Seat Guests:

• Welcome guests warmly upon arrival.
• Escort them to their tables or seating areas.
• Provide menus and inform guests of daily specials or promotions.

Take Orders:

• Take accurate food and drink orders from guests.
• Answer questions about the menu, including details on ingredients, preparation methods, and pricing.
• Make recommendations based on guests' preferences.

Serve Food and Beverages:

• Deliver food and drinks to tables in a timely and professional manner.
• Ensure that guests have everything they need, such as utensils, napkins, and condiments.
• Monitor guest satisfaction and address any issues or requests promptly.

Maintain Cleanliness:

• Keep tables, chairs, and lounge areas clean and tidy.
• Clear plates, glasses, and utensils from tables when guests are finished.
• Assist in resetting tables for the next guests.

Process Payments:

• Present checks to guests at the end of their visit.
• Handle payments, including cash, credit cards, and other forms of payment.
• Provide accurate change and receipts.

Assist with Lounge Operations:

• Collaborate with other staff members to ensure smooth operations.
• Assist with inventory management, such as restocking supplies.
• Report any maintenance or safety issues to management.

Provide Exceptional Customer Service:

• Ensure guests have a memorable experience by being attentive, friendly, and responsive.
• Handle guest complaints or concerns professionally and escalate to management if necessary.
• Build rapport with regular guests to encourage repeat business.

Follow Health and Safety Standards:

• Adhere to food safety and hygiene standards, including proper handling and storage of food and beverages.
• Follow all safety procedures and guidelines to ensure a safe environment for guests and staff.

Attend Training and Meetings:

• Participate in training sessions to stay updated on menu changes, service standards, and policies.
• Attend team meetings to discuss performance, goals, and any procedure changes.

Qualifications

• Previous experience in a similar role is preferred but not always required.
• Basic knowledge of food and beverage service.
• High school diploma or equivalent.

Key Skills Required:

• Strong communication and interpersonal skills.
• Excellent customer service and hospitality skills.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Basic math skills for handling payments.
• Ability to stand for long periods and carry heavy trays.