Jobs at Rotawn Energy & Logistics Services Ltd

Job Description
Greet and Seat Guests:

• Welcome guests warmly upon arrival.
• Escort them to their tables or seating areas.
• Provide menus and inform guests of daily specials or promotions.

Take Orders:

• Take accurate food and drink orders from guests.
• Answer questions about the menu, including details on ingredients, preparation methods, and pricing.
• Make recommendations based on guests' preferences.

Serve Food and Beverages:

• Deliver food and drinks to tables in a timely and professional manner.
• Ensure that guests have everything they need, such as utensils, napkins, and condiments.
• Monitor guest satisfaction and address any issues or requests promptly.

Maintain Cleanliness:

• Keep tables, chairs, and lounge areas clean and tidy.
• Clear plates, glasses, and utensils from tables when guests are finished.
• Assist in resetting tables for the next guests.

Process Payments:

• Present checks to guests at the end of their visit.
• Handle payments, including cash, credit cards, and other forms of payment.
• Provide accurate change and receipts.

Assist with Lounge Operations:

• Collaborate with other staff members to ensure smooth operations.
• Assist with inventory management, such as restocking supplies.
• Report any maintenance or safety issues to management.

Provide Exceptional Customer Service:

• Ensure guests have a memorable experience by being attentive, friendly, and responsive.
• Handle guest complaints or concerns professionally and escalate to management if necessary.
• Build rapport with regular guests to encourage repeat business.

Follow Health and Safety Standards:

• Adhere to food safety and hygiene standards, including proper handling and storage of food and beverages.
• Follow all safety procedures and guidelines to ensure a safe environment for guests and staff.

Attend Training and Meetings:

• Participate in training sessions to stay updated on menu changes, service standards, and policies.
• Attend team meetings to discuss performance, goals, and any procedure changes.

Qualifications

• Previous experience in a similar role is preferred but not always required.
• Basic knowledge of food and beverage service.
• High school diploma or equivalent.

Key Skills Required:

• Strong communication and interpersonal skills.
• Excellent customer service and hospitality skills.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Basic math skills for handling payments.
• Ability to stand for long periods and carry heavy trays.

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Job Responsibilities

Clean and Sanitize Public Areas:

• Sweep, mop, and vacuum floors in all public areas, including the lounge floor, entrance, hallways, and restrooms.
• Dust and wipe down surfaces, such as tables, chairs, counters, shelves, and decorations.
• Clean and disinfect high-touch areas, like door handles, light switches, and handrails.

Maintain Restrooms:

• Clean and sanitize restrooms, including toilets, sinks, mirrors, and counters.
• Refill supplies such as soap, paper towels, toilet paper, and hand sanitizer.
• Report any maintenance issues, such as leaks or broken fixtures, to the management.

Manage Waste Disposal:

• Empty trash cans and recycling bins regularly and dispose of waste properly.
• Ensure that trash cans are clean and lined with fresh bags.
• Separate recyclables from general waste according to the lounge’s waste management policies.

Maintain Cleanliness of Lounge Equipment and Furniture:

• Clean and maintain lounge furniture, including chairs, couches, tables, and bar stools.
• Spot-clean upholstery, carpets, and curtains as needed.
• Clean and polish metal fixtures, glass surfaces, and decorative items.

Handle Spillages and Stains:

• Quickly respond to and clean up any spills, stains, or accidents to prevent slips and falls.
• Use appropriate cleaning products and techniques to remove stains from carpets, upholstery, or flooring.

Perform Deep Cleaning Tasks:

• Conduct periodic deep cleaning of areas like kitchenettes, storage rooms, and less frequently used spaces.
• Clean windows, mirrors, and glass partitions both inside and outside.
• Shampoo carpets, wax floors, and polish surfaces as needed.

Ensure Compliance with Health and Safety Standards:

• Follow safety guidelines when using cleaning equipment and chemicals.
• Wear appropriate personal protective equipment (PPE) such as gloves, masks, or aprons.
• Report any safety hazards or potential risks to the management immediately.

Assist with Setting Up and Tidying Events:

• Help arrange furniture or set up areas for special events or gatherings.
• Clean up after events, including removing trash, vacuuming, and wiping down surfaces.

Replenish Supplies and Equipment:

• Monitor inventory levels of cleaning supplies and notify management when restocking is necessary.
• Ensure all cleaning tools and equipment are in good working condition and report any damage or malfunctions.

Collaborate with Staff:

• Coordinate with other staff members, such as waiters and bartenders, to ensure smooth operations and maintain a clean environment.
• Respond promptly to cleaning requests or emergencies from staff or management.

Key Skills Required

• Attention to detail and thoroughness.
• Ability to work independently and manage time effectively.
• Basic knowledge of cleaning products, tools, and equipment.
• Good communication skills and a cooperative attitude.
• Physical stamina to handle repetitive tasks, lift heavy objects, and stand or walk for long periods.

Job Qualifications

• Previous experience in a cleaning or janitorial role is preferred but not always required.
• Basic knowledge of safety and hygiene standards.
• Ability to understand and follow instructions, both written and verbal.