UP Exghange Operations Officer at Unified Payment Services Limited

Job Summary

• Provide strategic leadership and oversight for Payarena Operations to ensure high system availability, efficiency, and service excellence.
• Drive technical implementation and enterprise-wide integration of new business solutions within agreed time, cost, scope, and quality parameters.
• Lead system integration strategy and solution architecture for new and existing business initiatives.
• Oversee shared infrastructure optimization to minimize capital expenditure and improve transaction cost efficiency.
• Ensure effective technical and administrative support to internal teams, partner banks, and enterprise customers.
• Champion operational excellence, governance, compliance, and continuous improvement across Payarena platforms.

Responsibilities

• Lead and manage the Payarena Operations team to deliver seamless integration support across all enterprise products and partners.
• Provide strategic oversight on partner integrations, API lifecycle management, and enterprise onboarding processes.
• Review and approve solution designs, API frameworks, and technical documentation to ensure scalability, security, and compliance.
• Drive technical project governance from initiation through deployment and post-implementation review.
• Oversee User Acceptance Testing (UAT), functional testing, and quality assurance processes across all releases.
• Ensure development and maintenance of test scripts, operational manuals, and system process documentation.
• Monitor system performance, identify operational risks, and implement proactive mitigation strategies.
• Analyze operational data and business trends to provide strategic insights to Executive Management.
• Ensure adherence to SLAs, regulatory requirements, and internal control standards.
• Foster innovation through continuous research into emerging technologies relevant to digital payments and banking platforms.
• Manage stakeholder relationships with internal departments, partner banks, fintech collaborators, and vendors.
  Develop team capability through coaching, performance management, and succession planning.

Requirements

• Qualifications: First degree (2:1 or upper credit) in Mathematics, Computer Science, Information Technology or Electrical/Electronics Engineering.
• Others: Professional qualifications an added advantage
• Experience: 4-6 years post NYSC experience.