Jobs at Unified Payments Services Limited

Job Summary

• Provide strategic leadership and oversight for Payarena Operations to ensure high system availability, efficiency, and service excellence.
• Drive technical implementation and enterprise-wide integration of new business solutions within agreed time, cost, scope, and quality parameters.
• Lead system integration strategy and solution architecture for new and existing business initiatives.
• Oversee shared infrastructure optimization to minimize capital expenditure and improve transaction cost efficiency.
• Ensure effective technical and administrative support to internal teams, partner banks, and enterprise customers.
• Champion operational excellence, governance, compliance, and continuous improvement across Payarena platforms.

Responsibilities

• Lead and manage the Payarena Operations team to deliver seamless integration support across all enterprise products and partners.
• Provide strategic oversight on partner integrations, API lifecycle management, and enterprise onboarding processes.
• Review and approve solution designs, API frameworks, and technical documentation to ensure scalability, security, and compliance.
• Drive technical project governance from initiation through deployment and post-implementation review.
• Oversee User Acceptance Testing (UAT), functional testing, and quality assurance processes across all releases.
• Ensure development and maintenance of test scripts, operational manuals, and system process documentation.
• Monitor system performance, identify operational risks, and implement proactive mitigation strategies.
• Analyze operational data and business trends to provide strategic insights to Executive Management.
• Ensure adherence to SLAs, regulatory requirements, and internal control standards.
• Foster innovation through continuous research into emerging technologies relevant to digital payments and banking platforms.
• Manage stakeholder relationships with internal departments, partner banks, fintech collaborators, and vendors.
  Develop team capability through coaching, performance management, and succession planning.

Requirements

• Qualifications: First degree (2:1 or upper credit) in Mathematics, Computer Science, Information Technology or Electrical/Electronics Engineering.
• Others: Professional qualifications an added advantage
• Experience: 4-6 years post NYSC experience.

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Job Objectives

• To design, develop, and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
• The role also aims to enhance the terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.

Duties & Responsibilities

• POS Solution design and implementation.
• POS application certification with schemes/PTSA.
• Provide technical and functional support for POS configuration platforms.
• Monitor channel performance and ensure high availability and uptime of the transaction processing platform.
• Manage and resolve channel-related incidents, service requests, and escalations within SLA.
• Payment Platform management and transaction switching
• Merchant/Agent registrations
• Supper Agents/Banks Host to Host implementations
• Payattitude implementation on 3rd-party devices
• 2nd level merchants/Agents support
• Participate in UAT (User Acceptance Testing) and deployment of new POS.
• Liaise with third-party service providers and aggregators for channel service resolution and optimization.
• Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
• Ensure compliance with security standards, operational procedures, and regulatory requirements.

Key Performance Indicators

• Channel uptime and service availability
• Response and resolution time to incidents and support tickets
• Effective project management and delivery.
• Number of escalations closed within SLA
• Quality of documentation and reporting
• End-user satisfaction rating

Job Requirements
Education:

• HND/Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Others:

• Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.

Experience: Minimum4years’ experience in an IT support or digital banking operations role.

Key Competency Requirements:
Knowledge:

• Good understanding of digital channel platforms, APIs, and transaction processing.
• Familiarity with payment processing, transaction monitoring, and dispute handling.

Skill/Competencies:

• Basic SQL knowledge and ability to analyze system logs and reports.
• Knowledge of the ITIL framework or helpdesk ticketing systems is an advantage.
• Strong problem-solving and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused attitude and commitment to quality service delivery.