Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
Read more about this company
Dispatch Operations: Oversee daily dispatch activities, including vehicle allocation, route planning, and load optimization to maximize fleet efficiency and minimize delays.
Route & Schedule Management: Utilize Jumia's logistics systems (e.g., TMS - Transport Management System) to create and adjust dynamic routes, ensuring alignment with real-time demand, traffic conditions, and delivery SLAs.
Performance Monitoring: Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and dispatch turnaround time; implement continuous improvements using data analytics.
Stakeholder Collaboration: Coordinate with warehouse teams, drivers, third-party logistics partners, and customer service to resolve escalations, handle exceptions, and enhance overall supply chain visibility.
Process Optimization: Identify bottlenecks in dispatch workflows, recommend, implement, and contribute to cost-saving initiatives.
Reporting & Analysis: Prepare weekly/monthly reports on dispatch performance, highlighting trends, variances, and actionable insights for senior management.
What we are looking for:
2-3 years of experience in logistics, transportation, or dispatch operations
Proficiency in Transport Management Systems (TMS), route optimization software, and basic Excel/data analysis tools
Strong team management skills with the ability to coordinate across multiple stakeholders and communicate effectively at all organizational levels
Data-driven approach to problem-solving with experience in KPI tracking, performance analysis, and process improvement
Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements
Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field preferred
Must have completed NYSC or possess a valid exemption letter
Gmail
Yahoomail