Training Facilitator/Receptionist at The Management Solutions for Africa (MS4A)

Key Duties & Responsibilities of Receptionist

• Ensure that the visitors get customers help desk they required in a timely manner.
• Respond to inquiries and refer when necessary to the appropriate official or department.
• Ensure visitors complete the sign-In register
• Answer phone calls, questions or direct calls to appropriate personnel
• Take and record messages when required
• Assist with administrative functions including filing, photocopying documents, drafting memo and scanning as well as other related duties as required.
• Properly record all incoming and outgoing mails.
• Develop staff directory and update frequently.
• Perform other duties that may be assigned.

Key Duties & Responsibilities of Training Facilitator

• Facilitate in creating and implementing training programs
• Maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Ensure training venues are clean and properly set up
• Prepare and disseminate material (e.g. instructional notes, feedback forms)
• Act as a point of contact for Trainers and Trainees
• Resolve issues as they arise at the venue of the training
• Submit reports on training activities and results
• Recommend improvements or new programs if need be
• Other duties as assigned by the Supervisor

Qualifications, Skills and Experience:

• HND/BSC in any discipline
• Experience in Microsoft Office user including MS Word, Excel, PowerPoint, Access and Outlook
• Minimum of 1 year cognitive experience
• Must have fair verbal and written communication and interpersonal skills.
• Experience with email correspondence.
• Excellent and positive attitude
• Ability to multitask