Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.
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Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Tour Consultant. As a Tour Consultant, you will be responsible for advising and planning travel trips for clients in accordance with their needs, wants and capabilities
Responsibilities:
Research various destinations and means of travel regarding prices, customs, weather conditions, review etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
Organise travels from beginning to end, through accommodation, and securing rental transportation etc.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
Handle unforeseen problems and complaints and determine eligibility for money returns.
Attend conferences to maintain familiarity with tourism trends.
Create and update electronic records of clients.
Curate travel experiences that would stand out and make it sellable.
Identify customer taste to infuse these in the package being created.
Coordinates transportation, accommodation, insurance, tours, and activities for clients.
Advise clients regarding destinations, cultures, climates and activities on their packages.
Be able to provide services information and questions with accuracy and efficiency on destinations.
Maintain relationships with key persons.
Reach the revenue and profit targets
Prepare all fee quotes and any information required by clients, colleagues or authorities.
Maintain strong working relationships with all clients and colleagues.
Have vast knowledge of holiday destinations
Ability to train staff to enhance their understanding of the travel industry.
Other duties as assigned.
Requirements
Minimum of 2 years prior work experience as a Tour Consultant/Ticketing & Reservation Officer.
Proficiency in English and any other languages is an advantage
Proficiency in the use of Amadeus and Galileo GDS.
High proficiency in Microsoft Office and reporting tools
Ability to engage with internal and external stakeholders at various levels using diplomacy and tact
High analytical ability with a strong focus on identifying and resolving issues in a timely manner
Commitment to quality, productivity, and achieving goals with a detail-oriented approach
Proven sales skills with a customer-oriented mindset and ability to persuade effectively
Well-versed in various areas of travel, including domestic/international, business/holidays, and group/individual travel
Excellent ability to present, persuade, and communicate effectively
Strong decision-making skills, negotiation abilities, and crisis-handling expertise
Effective planning, coordination, and ability to work in team-oriented environments
Flexible, proactive, and able to thrive in changing situations
Strong ability to generate new ideas and approaches
Skilled in managing projects from inception to completion with a structured approach
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