Job Openings at Catilas Resources Limited

Description

• Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Ticketing Consultant. As a Ticketing Consultant, you will be responsible for selling airline tickets, as well as other travel-related services to customers.

Responsibilities:

• Scheduling flights based on customer needs and available flights, ground transportation, including checking weather conditions and making changes as needed.
• Communicating with customers to answer questions about tickets, pricing, or flight schedules.
• Confirm customer payments for airline tickets.
• Help clients ensure their visas and other necessary documents are up to date for the locations they need to travel.
• Entering customer information into a computer system to issue tickets or update records.
• Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone.
• Explaining airport rules and procedures to passengers prior to boarding flights.
• Processing refunds for lost or damaged tickets or reservation errors.
• Explaining applicable fees and taxes for each ticket.
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
• Comprehensive follow up with clients both via mail and calls to close deals.
• Assisting clients with basic and special needs.
• Ability to train staff on the job to enhance their understanding.
• Other duties as assigned.

Requirements

• Minimum of 2 years prior work experience as a Travel Consultant or Ticketing & Reservation Officer.
• Must be fluent in English.
• Excellent communication skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Basic math skills.
• Demonstrated decision making skills
• Strong organisational, communication, and interpersonal skills
• Team-oriented thinking and action
• Flexibility and adaptability to changing situations
• High proficiency in the use of Microsoft office tools
• Highly innovative & creative 
• Detail & Result orientated
• Must be able to identify and resolve problems in a timely manner
• High level of initiative
• Good conflict management skills
• Good negotiation skills
• High analytical ability
• Project Management Skills
• Presentation Skills
• Good Reporting Skills

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Description

• Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Visa Consultant. As a Visa Consultant, you will be responsible for helping individuals to obtain visas and other related immigration documentation.

Responsibilities:

• Advising clients on appropriate documentation for visa purposes, ensuring all documents are accurate and correct.
• Filling of forms for clients
• Oversee the completion of all relevant visa documents and ensure that they are received within theprocessing time limit.
• The Visa Consultant must interview all clients and deal with all applications face to face and by post toensure that the client is suitable.
• Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
• Prepare all fee quotes and any information required by clients, colleagues or authorities.
• Maintain strong working relationships with all clients and colleagues.
• Must be able to help the client to obtain Visas, and other documentation required.
• You must keep abreast of all relevant changes in visa requirements for various countries
• Ensure proper understanding of immigration rules
• The ability to train staff to enhance their understanding of visa rules to help them to fulfill their roles to a high level.
• Other duties as assigned.

Requirements

• Minimum of 2 years prior work experience as a Visa/Travel Consultant.
• Fluent in English and French (will be a bonus)
• Must be motivated, energetic and able to work as a part of a team.
• Must have strong communication and negotiation skills as the job is centered on communication
• with the client, colleagues, and authorities.
• Must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high
• level of customer service.
• Demonstrated decision making 
• Strong organisational, communication, and interpersonal skills
• Team-oriented thinking and action
• Flexibility and adaptability to changing situations
• High proficiency in the use of Microsoft office tools
• Highly innovative & creative
• Detail & Result orientated
• Must be able to identify and resolve problems in a timely manner
• High level of initiative
• Good conflict management skills
• Good negotiation skills
• High analytical ability
• Project Management Skills
• Presentation Skills
• Good Reporting Skills

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Description

• Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Tour Consultant. As a Tour Consultant, you will be responsible for advising and planning travel trips for clients in accordance with their needs, wants and capabilities

Responsibilities:

• Research various destinations and means of travel regarding prices, customs, weather conditions, review etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Organise travels from beginning to end, through accommodation, and securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Curate travel experiences that would stand out and make it sellable.
• Identify customer taste to infuse these in the package being created.
• Coordinates transportation, accommodation, insurance, tours, and activities for clients.
• Advise clients regarding destinations, cultures, climates and activities on their packages.
• Be able to provide services information and questions with accuracy and efficiency on destinations.
• Maintain relationships with key persons.
• Reach the revenue and profit targets
• Prepare all fee quotes and any information required by clients, colleagues or authorities.
• Maintain strong working relationships with all clients and colleagues.
• Have vast knowledge of holiday destinations
• Ability to train staff to enhance their understanding of the travel industry.
• Other duties as assigned.

Requirements

• Minimum of 2 years prior work experience as a Tour Consultant/Ticketing & Reservation Officer.
• Proficiency in English and any other languages is an advantage
• Proficiency in the use of Amadeus and Galileo GDS.
• High proficiency in Microsoft Office and reporting tools
• Ability to engage with internal and external stakeholders at various levels using diplomacy and tact
• High analytical ability with a strong focus on identifying and resolving issues in a timely manner
• Commitment to quality, productivity, and achieving goals with a detail-oriented approach
• Proven sales skills with a customer-oriented mindset and ability to persuade effectively
• Well-versed in various areas of travel, including domestic/international, business/holidays, and group/individual travel
• Excellent ability to present, persuade, and communicate effectively
• Strong decision-making skills, negotiation abilities, and crisis-handling expertise
• Effective planning, coordination, and ability to work in team-oriented environments
• Flexible, proactive, and able to thrive in changing situations
• Strong ability to generate new ideas and approaches
• Skilled in managing projects from inception to completion with a structured approach

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Job Summary

• Catilas Resources Limited is currently seeking professional and motivated individuals to join our team as a Direct Sales Agent for a leading commercial bank in Nigeria. As a Direct Sales Agent, you will be responsible for promoting and selling the bank’s products to prospective customers. This role requires excellent interpersonal skills and a results-oriented mindset.

Responsibilities:

• Attain and exceed the bank’s sales targets.
• Identify and contact potential customers through cold calling, networking, and other lead generation strategies.
• Present and demonstrate the bank’s products and services to potential customers.
• Build and maintain strong relationships with customers.
• Provide excellent customer service and address any customer inquiries or concerns.
• Stay updated on product knowledge and industry trends.
• Collaborate with the sales team to support overall sales objectives.

Requirements

Educational Requirements:

• HND/ Bachelors in any field (Minimum Grade of Lower Credit/ Second Class Lower).
• A degree in Business, Marketing or related field is preferred.

Skills Requirements:

• Previous direct sales or similar experience.
• Must not be older than 35 years of age.
• Proficiency in MS Office Applications.
• Excellent communication and negotiation skills.
• Ability to work independently and in a team.
• Goal and results oriented.
• Customer-focused with a passion for delivering exceptional service.
• Self-motivated with a positive attitude.

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Job Summary

• Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include:

Inbound Customer Support:

• Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution.

Outbound Customer Engagement:

• Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders.

Technical Support:

• Providing technical assistance and troubleshooting for products or services.
• Guiding customers through problem-solving processes.

Sales and Up-Selling:

• Handling sales inquiries and processing orders.
• Identifying opportunities for up-selling or cross-selling additional products or services.

Customer Relationship Management (CRM):

• Updating and maintaining customer information in a CRM system.
• Documenting customer interactions and feedback.

Multichannel Support:

• Managing customer communication across various channels, including phone, email, chat, social media i.e chat, Instagram, LinkedIn, and messaging apps e.t.c.

Quality Assurance:

• Monitoring and evaluating customer interactions for quality and adherence to established standards.
• Providing feedback and coaching to agents for improvement.

Training:

• Conducting training sessions for new agents on products, services, and communication skills.

Escalation Management:

• Handling and escalating complex issues to higher levels of support or management when necessary.
• Ensuring timely resolution of escalated concerns.

Feedback Collection:

• Gathering customer feedback through surveys, reviews, or other means.
• Using feedback to identify areas for improvement and enhance customer satisfaction.

Compliance and Security:

• Ensuring that agents adhere to legal and regulatory requirements.
• Implementing security measures to protect customer data.

Requirements

Educational Requirements:

• HND/Bachelors in any field (Minimum Grade of Lower Credit/Second Class Lower)
• Degree in Business, Marketing or related field is preferred.

Skills Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.

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Job Summary

• Catilas Resources Limited is currently recruiting motivated individuals to join our team as an Agency Banking Field Representative for a leading commercial Bank in Nigeria. As an Agency Banking Field Representative, you will be responsible for expanding the Bank’s reach and supporting banking agents. This role requires proactivity and excellent interpersonal skills.

Responsibilities:

• Recruit and onboard suitable agents according to the Bank’s requirements
• Ensure effective training of agents on the Bank’s products, services and digital platforms.
• Maintain the relationship between the Bank and agents while upholding excellent performance and ensuring compliance.
• Ensure agents adhere to banking regulations and operational guidelines through adequate fraud prevention trainings schemes.
• Devise plans to expand Agency banking and improve customer service.
• Educate agents on digital banking to ensure efficiency.

Requirements

Educational Requirements:

• HND/ Bachelors in any field (Minimum Grade of Lower Credit/ Second Class Lower)
• Degree in Business, Finance or a banking-related field is preferred.

Skills Requirements:

• Must have Completed National Youth Service Corps (NYSC)C Scheme.
• Previous sales or relationship management experience is an added advantage.
• Satisfactory understanding of commercial banking products and services.
• Knowledge of regulatory guidelines
• Good communication and negotiation skills.
• Ability to work independently and in a team.
• Goal and results oriented.
• Customer-focused with a passion for delivering exceptional service.
• Able to travel to agent locations.