Ticketing Consultant at Catilas Resources Limited

Description

• Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Ticketing Consultant. As a Ticketing Consultant, you will be responsible for selling airline tickets, as well as other travel-related services to customers.

Responsibilities:

• Scheduling flights based on customer needs and available flights, ground transportation, including checking weather conditions and making changes as needed.
• Communicating with customers to answer questions about tickets, pricing, or flight schedules.
• Confirm customer payments for airline tickets.
• Help clients ensure their visas and other necessary documents are up to date for the locations they need to travel.
• Entering customer information into a computer system to issue tickets or update records.
• Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone.
• Explaining airport rules and procedures to passengers prior to boarding flights.
• Processing refunds for lost or damaged tickets or reservation errors.
• Explaining applicable fees and taxes for each ticket.
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
• Comprehensive follow up with clients both via mail and calls to close deals.
• Assisting clients with basic and special needs.
• Ability to train staff on the job to enhance their understanding.
• Other duties as assigned.

Requirements

• Minimum of 2 years prior work experience as a Travel Consultant or Ticketing & Reservation Officer.
• Must be fluent in English.
• Excellent communication skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Basic math skills.
• Demonstrated decision making skills
• Strong organisational, communication, and interpersonal skills
• Team-oriented thinking and action
• Flexibility and adaptability to changing situations
• High proficiency in the use of Microsoft office tools
• Highly innovative & creative 
• Detail & Result orientated
• Must be able to identify and resolve problems in a timely manner
• High level of initiative
• Good conflict management skills
• Good negotiation skills
• High analytical ability
• Project Management Skills
• Presentation Skills
• Good Reporting Skills