Telesales and Customer Care Officer at Mshel Homes Ltd

We seeking a highly motivated and skilled Customer Service Representative (CSR) with experience in telesales and client relations to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inbound/outbound calls, driving sales, and maintaining strong client relationships. This role requires a blend of customer support expertise, persuasive communication, and sales acumen to ensure customer satisfaction and revenue growth.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints, provide solutions, and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products/services and assist with order processing, returns, and refunds.
• Conduct outbound calls to potential and existing customers to promote products/services.
• Identify customer needs, recommend solutions, and close sales opportunities.
• Achieve and exceed monthly/quarterly sales targets.
• Follow up on leads and nurture prospects through the sales funnel.
• Build and maintain long-term relationships with clients to foster loyalty and repeat business.
• Proactively engage clients to understand their needs and offer personalized solutions.
• Gather customer feedback and share insights with the marketing/sales teams.
• Update CRM systems with customer details, sales activities, and follow-ups.
• Prepare and submit sales/customer service reports as required.
• Collaborate with cross-functional teams to improve service delivery and sales strategies.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or related field preferred
• 3+ years of experience in customer service, telesales, or client relations.
• Proven track record of meeting/exceeding sales targets (for telesales-focused roles).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Persuasive and confident phone demeanor with a sales-driven mindset.
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite.
• Ability to multitask, prioritize, and work under pressure.
• High emotional intelligence and patience in handling difficult customers.

WHAT WE OFFER:

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Work in a dynamic and innovative real estate company.