Technology Operations Manager at Intelligent Innovations Limited

Key Duties and Responsibilities

• Establish the needs of users and monitor user access and security
• Carry out capacity planning
• Monitor performance and manage parameters to provide fast responses to front-end users.
• Consider both back-end organisation of data and front-end accessibility for end-users.
• Install and test new versions of the database management system (DBMS)
• Maintain data standards, including adherence to the Data Protection Act
• Managing database access and permissions
• Manage the security and disaster recovery aspects of databases.
• Review and manage database security, integrity, and backup procedures
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security
• Maintain & Monitor data warehouse
• Provide Level 2 production support and manageincident resolution against established SLAs
• Maintain and update application configuration including user security as needed to meet the business requirements
• Manage service requests to fulfill business and product support requests
• Plan and ensure timely housekeeping and Infrastructure maintenance activities to support applications
• Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
• Ensure that local application solutions are implemented and supported in line with Corporate IT standards and governance principles
• Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
• Monitor daily operations of IT systems, including server hardware, software, networks and operating systems.
• Coordinate technology installations, upgrades, and maintenance
• Select and purchase new and/or replace hardware and software, when necessary
• Test, troubleshoot, and modify information systems so that they operate effectively
• Generate performance reports for operating systems
• Ensure all IT activities are performed within the parameters of applicable policies, regulations & best practices
• Install new upgrades for hardware and software
• Develop data backup systems and disaster recovery contingencies
• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
• Stay up-to-date with advances in technology and industry best practices
• Work closely with the Head of Information Technology

Key Requirements

Education and Work Experience:

• Bachelor’s Degree in a relevant subject such as Computer Science, Software Engineering, Electronic Engineering, Mathematics, Physics, or related discipline
• Professional DBA certification
• Minimum of Four (4) years DBA experience in a reputable organisation.
• DevOps and Agile methodologies
• Experience of managing large teams including outsourced and offshore resource
• Experience of virtualized environments including Azure
• Proven experience in managing IT infrastructure and services
• Experience with computer networks, network administration, and network installation
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
• Proficient in Microsoft Windows software, including server, office, and exchange.
• Management and leadership skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented
• Excellent analytical and problem-solving skills.

Skills and Competencies:

• A good knowledge of Information Security & Data Privacy such as the Data Protection Act, ISO 27001, etc.
• Excellence technical skills
• Very good written communication
• Proactive and highly organized, with strong time management and planning skills and a proven ability to multi-task.
• A logical approach to work
• The ability to prioritise tasks
• A service-oriented individual
• Business awareness and understanding of business requirements of IT
• 100% total compliance of staff with company IT & email policies, procedures, processes and SLAs
• Backlog of risk vulnerabilities handled first time correctly
• Number of locking/blocking/deadlocking
• Number of security breech reported as a request of SQL injection attack, etc.
• Number of repeated exceptions, frequency of occurrence and probable magnitude of impact
• Number of capacity planning & maintenance report
• Number of failed jobs
• 99.999% uptime & availability.