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  • Posted: Oct 28, 2021
    Deadline: Nov 30, 2021
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    CreditRegistry’s pioneering credit reporting services with integrated biometrics will let your credit institution achieve the following real gains in large-scale consumer credit: -Grow faster. Pre-screen and acquire new customers quickly -Improve risk measurement. Obtain comprehensive credit reports and credit scores in less than one minute ...
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    Technical Support Manager

    Job Description
    Internal Functions:
    Technical:

    • Manage and grow a team to leverage best-practices into actionable and scalable solutions to meet corporate requirements, client needs and market demands
    • Ability to establish credibility with IT professionals and staff within the organization through thought leadership, technical expertise and successful solution implementation and service delivery
    • Lead employees to encourage maximum performance and dedication
    • Select and implement suitable technology applications to streamline all internal operations and help optimize strategic benefit
    • Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance as it regards local IT network infrastructure, security, and backup and recovery
    • Conduct due diligence reviews of technological equipment and software and recommend for approval
    • Establish strong relationships with technology partner and other IT providers
    • Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
    • Analyze the costs, value and risks of information technology to advise management and suggest actions
    • Oversee customer support processes and organize them to enhance customer satisfaction
    • Set and manage comprehensive goals for improved performance and accelerated growth

    Operational:

    • Plan and monitor the day-to-day running of business to ensure smooth progress (i.e. IT, office management, asset management, risk management)
    • Serve as a key liaison between CreditRegistry and our technical partners, particularly CRUSA
    • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
    • Manage procurement processes and coordinate material and resources allocation
    • Evaluate performance by analyzing and interpreting data and metrics
    • Write and submit reports to the CEO in all matters of importance
    • Oversee operational activities (organizational structure, IT procurement and management of assets, etc.)
    • Monitor patterns of client complaints to proactively seek solutions and preempt conversations and solutions for customers
    • Based on customer feedback, facilitate the development of the bureau’s training curriculum to address challenges identified
    • Identify and define new process improvement opportunities, along with metrics for measuring process implementation and effectiveness. Monitor and effect changes to the defined metrics when necessary.
    • Work with subscribers/customers to provide sustainable solutions to their data needs
    • Liaise and work effectively with your peers across all departments and at all levels within and outside CreditRegistry, to ensure a collaborative approach.
    • Regularly analyse and profile data uploaded to the credit bureau based on the defined metrics.
    • Provide oversight to ensure that all data quality issues are identified, monitored and resolved within defined SLAs
    • Provide oversight and management related to the integration and management of bureau data (for example, review for accuracy in record merge, unmerge processes)
    • Provide oversight for the development and presentation of monthly data quality reports using charts, graphs and spread sheets for internal and external clients
    • Provide oversight for design solutions to enable customers and staff flag and resolve poor quality data
    • Recommend updates to the bureau’s data specifications document to ensure high quality data is maintained
    • Remove obstacles perceived and real, that may impact the ability for the PSG team to perform their work in supporting our subscribers
    • Manage relationships/agreements with external partners/vendors

    External Functions:

    • Direct and organize IT-related projects.
    • Assess and document technical requirements aligning customer needs with our products & services.
    • Design service delivery methods that scale and improve customer experience considering strategy, training, implementation, support and expense management.
    • Oversee implementation projects for new and existing bureau solutions from concept to maintenance.
    • Design and present technology demonstrations both on-site and via webinars.
    • Represent company as needed in the industry (i.e. CBAN, conferences, regulatory examinations, etc.)
    • Ensure that the company runs with legality and conformity to established regulations (CBN, CAMA, SEC, etc.)
    • Develop and deliver presentations to clients to provide solutions and drive usage of company products.
    • Perform other duties as directed by the MD/Chief Executive Officer.

    Requirement

    • Candidates should possess a Master's Degree in relevant fields with a minimum of 7 years experience

    Method of Application

    Interested and qualified? Go to Credit Registry on creditregistry.involve.me to apply

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