Latest Jobs at CreditRegistry

Job Description
Carryout Strategic Planning:

• Define the strategic direction of the HR function and develop HR strategies aligned to the overall strategic direction of the company, conduct salary surveys and propose compensation plans as well as drive manpower planning processes to ensure all resource requirements are based on periodic business plans and are justified vis-à-vis revenues and growth estimates.

Ensure Effective HR Policies and Procedures:

• Develop best practice HR policies and procedures in the organization for management and board approval, implement approved policies in a timely manner and in line with set internal controls and development and use of relevant forms for effective HR functions.
• Support executive management to manage all change initiatives impacting staff within the company.

Lead Performance Management Activities:

• Drive performance planning/target setting, performance monitoring and periodic performance appraisals; ensure employee performance results adequately reflect corporate and departmental performance levels and carry out stipulated measures against low performance as outlined in the HR policies and procedures.

Maintain & Manage a Competent & Satisfied Work Force:

• Track corporate, departmental and employee competency levels against requirements, work with functional managers to determine gaps, ensure adequate and effective training and competence development programs are in place to empower staff with the skills required for success in their current and future roles.
• Research and share with management contemporary software systems for increasing employee efficiency and productivity.
• Coordinate employee recruitment, orientation and training.
• Manage the disciplinary and grievance processes within the company.

Ensure Competitive Compensation:

• Develop and implement compensation strategies and processes that will attract, motivate and retain the right talent required by the company including but not limited to innovative best practice ways in use by companies in the same industry and in the same categorization as the company.
• Collect ongoing information on employee satisfaction with regards to salary packages and wages, working conditions, etc. and propose periodic changes to Management.
• Work closely with Finance Department to administer payroll.

Support Company Policies:

• Work closely with departments and line managers to understand and implement company policies and procedures and organize internal capacity building and training programs to keep employees informed on developments and changes in policies and procedures of the company

Manage and Maintain Institutional Culture:

• Provide adequate orientation and refresher training on the mission, vision, values and continuous upkeep of the overall culture of the organization by initiating programs to ensure alignment of culture to the company vision, mission and values.

Maintain Records:

• Establish and maintain personnel records and reports both electronic and manual, maintain company organization chart and employee directory and manage the human resource management software in line with company IT policies.
• Take responsibility for granting access to relevant information and documentation to employees and other approved persons and entities that may require them e.g. during audits and examinations by regulatory bodies.

Manage Relationships:

• Work closely with the external bodies and agencies relating to HR management including but not limited to Health Maintenance Organization (HMO), Tax Consultant, Auditors (both internal and external) and software vendors.
• Oversees the activities of the Administration unit and staff to ensure efficient utilisation of the Company’s resources.
• Accountable for the proper administration, procurement, logistics and facilities management and disposal of Admin related assets of the Company.
• Participates in negotiations to ensure assets and services are procured at the best price for the Company
• Accountable for the capital and operating expenditure of the unit.

Requirements

• Interested candidates should possess a Master's Degree
• 8 - 13 years of relevant work experience.

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Job Description
Internal Functions:
Technical:

• Manage and grow a team to leverage best-practices into actionable and scalable solutions to meet corporate requirements, client needs and market demands
• Ability to establish credibility with IT professionals and staff within the organization through thought leadership, technical expertise and successful solution implementation and service delivery
• Lead employees to encourage maximum performance and dedication
• Select and implement suitable technology applications to streamline all internal operations and help optimize strategic benefit
• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance as it regards local IT network infrastructure, security, and backup and recovery
• Conduct due diligence reviews of technological equipment and software and recommend for approval
• Establish strong relationships with technology partner and other IT providers
• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
• Analyze the costs, value and risks of information technology to advise management and suggest actions
• Oversee customer support processes and organize them to enhance customer satisfaction
• Set and manage comprehensive goals for improved performance and accelerated growth

Operational:

• Plan and monitor the day-to-day running of business to ensure smooth progress (i.e. IT, office management, asset management, risk management)
• Serve as a key liaison between CreditRegistry and our technical partners, particularly CRUSA
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Oversee operational activities (organizational structure, IT procurement and management of assets, etc.)
• Monitor patterns of client complaints to proactively seek solutions and preempt conversations and solutions for customers
• Based on customer feedback, facilitate the development of the bureau’s training curriculum to address challenges identified
• Identify and define new process improvement opportunities, along with metrics for measuring process implementation and effectiveness. Monitor and effect changes to the defined metrics when necessary.
• Work with subscribers/customers to provide sustainable solutions to their data needs
• Liaise and work effectively with your peers across all departments and at all levels within and outside CreditRegistry, to ensure a collaborative approach.
• Regularly analyse and profile data uploaded to the credit bureau based on the defined metrics.
• Provide oversight to ensure that all data quality issues are identified, monitored and resolved within defined SLAs
• Provide oversight and management related to the integration and management of bureau data (for example, review for accuracy in record merge, unmerge processes)
• Provide oversight for the development and presentation of monthly data quality reports using charts, graphs and spread sheets for internal and external clients
• Provide oversight for design solutions to enable customers and staff flag and resolve poor quality data
• Recommend updates to the bureau’s data specifications document to ensure high quality data is maintained
• Remove obstacles perceived and real, that may impact the ability for the PSG team to perform their work in supporting our subscribers
• Manage relationships/agreements with external partners/vendors

External Functions:

• Direct and organize IT-related projects.
• Assess and document technical requirements aligning customer needs with our products & services.
• Design service delivery methods that scale and improve customer experience considering strategy, training, implementation, support and expense management.
• Oversee implementation projects for new and existing bureau solutions from concept to maintenance.
• Design and present technology demonstrations both on-site and via webinars.
• Represent company as needed in the industry (i.e. CBAN, conferences, regulatory examinations, etc.)
• Ensure that the company runs with legality and conformity to established regulations (CBN, CAMA, SEC, etc.)
• Develop and deliver presentations to clients to provide solutions and drive usage of company products.
• Perform other duties as directed by the MD/Chief Executive Officer.

Requirement

• Candidates should possess a Master's Degree in relevant fields with a minimum of 7 years experience

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Job Description
Leadership and General Management:

• Provide positive and professional leadership to staff in Corporate Services, ensuring that the department delivers effective support to the activities of the company.
• Provide sound management and coordination of corporate services delivered within timeframe and budget.
• As a member of the Senior Management team contribute to the management of the company, by participating in the generation of new ideas and fresh approaches in line with organisational goals and objectives.
• Delegate appropriate responsibility for the provision of corporate services whilst retaining overall accountability for the delivery of those services.
• Provide advice and support to the departments and programmes within the company on matters relating to any issue within the remit of Corporate Services.
• Perform any other duty as directed by the MD/CEO.

Human Resources & Administration:

• Oversee the Human resources function and guide the provision of the Human Resources services, policies and programs for the company.
• Supervising and providing consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
• Provide guidance on recruitment, compensation, and performance pay processes.
• Ensure the compliance of organizational culture that enables employees to perform in accordance with the company’s objectives.
• Report to Management on issues regarding implementation of policies and procedures, safety of the workforce, recruiting and hiring high-performing employees, and labor, statutory and other human resources issues.
• Ensure all policies and procedures are compliant with international best practice, national laws and understood and implemented by staff to ensure their health, safety and wellbeing
• Constantly structuring and reviewing effective compensation and benefit programs in order to attract and retain top talent.
• Leading performance management, talent assessment and effective labor relationships.
• Oversee the design and delivery of training programs in accordance with the needs of the Company and within the allocated budget.
• Oversees the activities of the Administration unit and staff to ensure efficient utilisation of the Company’s resources.
• Accountable for the proper administration, procurement, logistics and facilities management and disposal of Admin related assets of the Company.
• Participates in negotiations to ensure assets and services are procured at the best price for the Company.
• Accountable for the capital and operating expenditure of the unit.

Branding and Communications:

• Lead the brand and communications unit and ensure perfect planning and execution of the brand communication plans for the company.
• Lead the delivery of brand proposition, strategy and identity to deliver our message to our target audience via social, member engagement and external activities
• Oversee strategic branding and communications planning across CreditRegistry and ensuring communication to consumer, policy maker and business audiences achieves the company’s goals and objectives.
• Oversee the development and refinement of the brand’s messages and creative designs in order to attract potential consumers, build brand loyalty and brand love.

Requirement

• Candidates should possess relevant qualifications.