Technical Support Engineer Level 3 - Application Lifecycle Management (ALM) at Tek Experts

Do you have strong troubleshooting skills?  Do you love delivering exceptional customer service?
Are you looking for a rapidly growing company to take your career to the next level? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM). 

What we offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family

About the role...

We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software. 

What you’ll be doing

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team

What you'll need

• 2-4 years experience in technical support 
• Strong knowledge of programming languages, networking, databases or UI’s 
• Experience in customer service is a must 
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
• Interest in or exposure to software development and support 
• General understanding of testing concepts and functional testing processes   
• Bachelor’s degree or equivalent technical certifications 
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
• Customer orientated, motivated to take charge of both customer engagement and problem