Technical Sales Associate (Machines After-Sales) at Kloverharris Limited

Key Responsibilities:

Sales and Customer Service:

• Promote and sell ice cream trucks to potential clients, including new and existing customers.
• Provide product demonstrations and highlight the features and benefits of different ice cream truck models.
• Build and maintain strong relationships with customers, ensuring their needs are met and offering tailored solutions.
• Respond to customer inquiries regarding truck specifications, pricing, and financing options.
• Prepare sales contracts, handle customer orders, and manage post-sale support.

Technical Support and Maintenance:

• Troubleshoot and resolve technical issues with ice cream trucks, including refrigeration units, electrical systems, and vehicle engines.
• Perform routine maintenance and repairs on ice cream trucks, ensuring they are in optimal working condition.
• Handle emergency repairs and on-site troubleshooting for clients who require immediate assistance.
• Work closely with mechanics and technicians to address more complex repair needs.

Product Knowledge and Recommendations:

• Stay up-to-date with the latest industry trends, technologies, and new models of ice cream trucks.
• Advise customers on the best truck models based on their business needs, location, and target market.
• Provide recommendations for upgrades or modifications to improve the performance and functionality of the trucks.

Sales Reporting and Documentation:

• Maintain accurate records of customer interactions, sales transactions, and service reports.
• Update the sales pipeline and provide regular reports on sales activities and technical issues to management.

Qualifications:

• Technical Expertise: Experience with vehicle maintenance, refrigeration systems, or general mechanical troubleshooting is preferred.
• Sales Experience: Proven experience in sales or customer-facing roles, preferably in a technical or automotive field.
• Problem-Solving Skills: Strong troubleshooting skills and the ability to address technical issues efficiently.
• Customer Service Orientation: Excellent communication skills and the ability to work with customers to identify and meet their needs.
• Organization and Attention to Detail: Strong organizational skills and the ability to manage multiple tasks and sales leads simultaneously.
• Flexibility: Willingness to travel to client locations as needed and perform hands-on work in varying conditions.

Preferred Qualifications:

• Previous experience working with or selling vehicles (trucks, vans, or specialty vehicles).
• Knowledge of refrigeration systems, engines, and vehicle electrical systems is a plus.
• Familiarity with ice cream truck equipment, including soft-serve machines, freezers, and vending hardware, is an advantage.