Technical Pre-sales Officer at Alfred & Victoria Associates

Job Purpose

• Acts as a vital bridge between the sales and technical teams, responsible for understanding client requirements, designing tailored solutions, and effectively communicating the value proposition of the company’s products and services.
• This role combines technical expertise with strong business acumen to support the sales team in securing new business, nurturing key accounts and driving business growth.

Key Responsibilities

• Collaborate with the sales team to understand customer requirements and craft customised product/service presentations, demos, and proposals.
• Translate business needs into functional and technical requirements, ensuring alignment with the organisation’s offerings.
• Participate in discovery meetings with potential clients to assess needs and propose relevant solutions.
• Prepare and deliver compelling proposals, RFIs, RFPs, technical documents, and solution blueprints.
• Develop client-specific presentations that articulate solutions, business benefits, and ROI.
• Support sales with training materials and customer insights.
• Conduct technical product demos to clients, prospects, and partners— showcasing use cases, integration, and advantages.
• Work closely with internal teams (Developers, Infrastructure, Marketing, etc.) to tailor solutions and provide feedback insights from the field.
• Support account managers in building trust with prospective clients through technical credibility.
• Act as a product evangelist, staying current with product features, roadmap, and industry trends.
• Assist in onboarding and training of internal sales team members on new products and updates.
• Maintain a knowledge base of market trends, competitor activities, and customer needs.
• Gather and relay client feedback to the Product/Engineering teams to influence product development and innovation.
• Contribute to the continuous improvement of sales tools, processes, and technical documentation.
• Provide technical expertise and respond to complex queries.
• Provide feedback from customer interactions to improve offers
• Support sales with training materials and customer insights.

Key Result Area

• Achieves team-assigned productivity, profitability quotas and product growth targets for the assigned geography
• Ensure quality collaboration with cross-functional teams and engagement with key stakeholders
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.

Experience & Educational Requirements

• A minimum qualification of a B.Sc / HND in Computer Science, Engineering, Information Technology, Business Administration or related field.
• An additional certification in ITIL, Azure, Networking, CRM platforms, etc. Are added advantage.
• 5+ years of experience in a pre-sale, technical sales, business analyst, or solution consulting role—preferably in the tech, software, or ICT space.
• Proven track record of supporting sales and closing deals through consultative approaches.

Skills Requirements:

• Excellent presentation, communication, and negotiation skills.
• Ability to simplify complex technical information for non-technical stakeholders.
• Problem-solving mindset with attention to detail.
• Strong interpersonal and collaborative skills.
• Comfortable working under pressure and meeting tight deadlines
• Highly analytical and strategic thinker.
• Proactive, confident, and persuasive.
• Customer-centric and solutions-driven.
• A good team player with leadership potential.

Knowledge Requirements:

• Strong understanding of enterprise technology solutions (e.g., cloud, software platforms, ERP, SaaS, etc.)
• Solution Architecture: Ability to design scalable and cost-effective solutions tailored to customer needs
• Networking & Infrastructure: Solid knowledge of protocols, architectures (LAN, WAN, VPN), firewalls, load balancers, etc.
• Software Development/Programming (Optional but valuable): Understanding of software development programme, integration principles.
• Cybersecurity: Awareness of data protection, secure systems, access control etc
• Knowledge of current technology trends
• Sales Process: Understanding of B2B sales cycles, customer journey, and stakeholder engagement.
• Customer Pain Points: Ability to translate technical capabilities into business value and ROI.
• Competitor Awareness: Knowledge of competing products and how your solutions compare.
• Market Trends: Stay informed on industry trends, regulatory changes, and emerging technologies.
• Solution Mapping: Translating requirements into technical solutions that align with customer goals.