Technical Account Manager at Phillips Consulting

JOB OBJECTIVES

• To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre- and post-sales process. This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

RESPONSIBILITIES

• Oversee the successful implementation of projects from inception to implementation.
• To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
• To respond to or properly direct customer requests to the appropriate party – from major Requests for Quotation to minor requests for changes or inquires. 
• To coordinate and communicate with all necessary internal departments, such as Production, Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution. 
• To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
• To proactively seek ways to improve workflow and work processes, including identification of improved ways to enhance the Organization’s customer service function. 
• To provide regular updates on account strategy, status, and performance to the Management. 

REQUIREMENTS

• Possess 5 years’ work experience in a Multi-National Company environment, preferably in the cellular industry.
• Customer-oriented with an outgoing and pleasant personality.
• Experienced in presenting and communicating to internal and external customers, to generate interest and engage them during presentations.
• Strong communication and relationship building skills (internal, external, and cross-cultural)
• Result-oriented and self-motivated with the ability to work independently and under pressure in a fast-paced environment
• Pays strong attention to detail
• Possesses strong negotiation and project management skills 
• Possess basic to intermediate engineering and IT- related knowledge