First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
Read more about this company
Track all interactions (complaints, requests, and enquiries) are attended to within the agreed TAT
Ensure that complaints are logged and sent to the appropriate unit for assistance
Ensure customers are given timely feedback on the status of their complaints and informed of final resolution
Mentoring and coaching of team members
Review work done by team members
Confirm active access rights of team members at regular intervals
Ensure that chats are responded to promptly and escalate to supervisor if there is a need for ad-hoc services
Social media management and administration
Job Requirements
Social media expertise
First Degree in any relevant discipline but preferably Arts/ Social Scienceshttps://hdbc.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/602
30 Contract Staffing Risks That Could Get Your Company SuedThis piece outlines 30 contract staffing risks that have real legal consequences under Nigerian law. If you are a business owner, HR professional, or staffing agency operator, you will find this highly valuable.
10 Steps to Building an Effective Talent PipelineLearn how to keep a list of good candidates ready in advance, before a role becomes vacant. Discover step by step the process of building a talent pipeline that works.
2026 / 2027 NEPL / OERNL Joint Venture Tertiary Scholarship Scheme (National Merit Award)The NEPL/OERNL Joint Venture in pursuance of its Corporate Social Responsibility invites suitably qualified applicants for its 2026/2027 Tertiary Scholarship Scheme, commencing Tuesday, March 3, 2026, and concluding on Wednesday, April 1, 2026. For applicants from Non-Host/Transit Communities
Gmail
Yahoomail