Team Lead, Social Media and Web Chats at First Bank July, 2022

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- Team Lead, Social Media and Web Chats at First Bank
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Posted: Jul 13, 2022

Deadline: Jul 22, 2022
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First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...

Team Lead, Social Media and Web Chats
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Media Production and Entertainment
Duties & Responsibilities
- Manage the team
- Track all interactions (complaints, requests, and enquiries) are attended to within the agreed TAT
- Ensure that complaints are logged and sent to the appropriate unit for assistance
- Ensure customers are given timely feedback on the status of their complaints and informed of final resolution
- Mentoring and coaching of team members
- Review work done by team members
- Confirm active access rights of team members at regular intervals
- Ensure that chats are responded to promptly and escalate to supervisor if there is a need for ad-hoc services
- Social media management and administration
Job Requirements
- Social media expertise
- First Degree in any relevant discipline but preferably Arts/ Social Scienceshttps://hdbc.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/602
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Interested and qualified? Go to First Bank on hdbc.fa.em2.oraclecloud.com to apply

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Team Lead, Social Media and Web Chats at First Bank

Team Lead, Social Media and Web Chats

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Team Lead, Social Media and Web Chats at First Bank

Team Lead, Social Media and Web Chats

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